Customer Service Representative

As a leader in the Lawn and Tree industry, Green Drop is currently seeking compassionate, motivated, positive individuals to join our seasonal Customer Service team. Positions are available for part time and full time with the potential to return from year to year.

If you are looking for a fast-paced environment that gives you the opportunity to gain experience in all areas of Customer Service while handling a multitude of responsibilities, then apply now to join our team.

Responsibilities:
- Provide exceptional Customer Service by answering incoming calls and assisting customers with their inquiries or concerns.
- Handle customer complaints or issues in a professional and timely manner, striving to resolve them to the customer's satisfaction.
- Utilize phone etiquette skills to communicate effectively with customers, ensuring a positive and friendly interaction.
- Identify opportunities for upselling or cross-selling products or services to enhance the customer experience.
- Analyze customer needs and provide appropriate solutions or recommendations.
- Communicate effectively with customers through various channels, including phone, email, or chat.
- Collaborate with other team members to ensure a seamless customer experience.

Requirements:
- Excellent phone etiquette skills with the ability to handle calls professionally and courteously.
- Previous experience in sales or Customer Service is a plus.
- Ability to effectively communicate with customers, both verbally and in writing.
- Demonstrated ability to upsell products or services to customers.
- Strong analytical skills to assess customer needs and provide appropriate solutions.

Work from Home Device Requirements:
- High Speed internet with minimum of 2 to 5 mbps
- Preferred wired connection to the internet but Wi-Fi is acceptable
- Access and own a laptop or PC that runs on Windows 10 or better
- Headphones with a working microphone

Join our team of dedicated professionals who are committed to providing outstanding Customer Service. Apply now!

Job Types: Full-time, Part-time, Seasonal

Salary: $15.75 per hour

Expected hours: 20 – 40 per week

Benefits:

• Casual dress
• Flexible schedule
• On-site parking
• Work from home

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Overtime
• Weekends as needed

Supplemental pay types:

• Bonus pay
• Overtime pay

Experience:

• Customer service: 1 year (preferred)

Work Location: Hybrid remote in Winnipeg, MB R3H 0Y9