Operations Administrator

The Opportunity

Responsible for meticulous invoice submission through customer portals. Proactively manages portal registrations, resolves customer inquiries and ensures efficiency of invoice submission process. Change agent, to support compliance and understanding of new processes.

The Role

• Proactively manage customer portals by facilitating seamless registration of our company, managing user access, and maintaining up-to-date records.
• Collaborate with customers and internal teams to ensure a smooth registration process and troubleshoot any related issues.
• Communicate important information gathered from customer interactions to business in a timely manner, fostering effective decision making.
• Navigate and master various invoice submission portals used by our customers to ensure seamless and efficient invoice processing
• Submit invoices in accordance with company guidelines
• Foster collaborative relationships with cross-functional teams, proactively addressing any discrepancies arising during invoice submission.
• Implement best practices in data entry and documentation, contributing to the overall excellence of our invoicing procedures.
• Continuously analyse current business processes and user requirements, to develop solutions
• Stay abreast of portal updates and industry trends, incorporating innovative solutions to enhance portal management efficiency.
• Respond to customer inquiries on portals, resolving issues promptly, and providing exceptional support.
• Other duties and responsibilities as directed.

The Candidate

• Education: College diploma / Post-secondary Education
• Work Experience: 2-3 years
• Knowledge: Strong working knowledge of Microsoft Office, including Outlook, Excel, Word, and PowerPoint. Familiarity with Infor M3 and invoicing portals is a plus.

The Company

Since 1858, Wajax has been a leading industrial products and solutions provider continually innovating to serve Canadian industry coast-to-coast. We work in an extensive range of industries and core sectors of the Canadian economy including energy and renewables, food and beverage, construction, industrial/commercial, transportation, forestry, mining, metal processing, and oil and gas – to name a few. Everything we do is powered by people passionate about making a difference and who are dedicated to driving Canadian industry forward. People who provide the experience and expertise that support the industries that build our cities, power our businesses, put a roof over our heads and food on our tables.

Wajax offers a total compensation package that includes competitive pay, comprehensive benefits, learning and development, as well as some unique additional “perks.”

Highlights include:

• Competitive health and dental benefits with no waiting period for eligibility (100% employer paid premiums), plus health spending account.
• Wajax led e-learning, and product training through industry leading manufacturers.
• Exclusive discounts with a variety of manufacturers and service providers such as Ford, GM, Chrysler, Dell, TELUS, a group mortgage, home & auto insurance program, pet insurance, footwear & workwear, fitness membership, perkopolis, and more.
• Recognition program where points are earned for merchandise or gift certificates, plus cash awards.
• Flexible work arrangements
• Award-Winning Health and Wellness Program.

By working with Wajax, you become part of an inclusive and diverse team that is dedicated to innovation and teamwork. We are committed to employing a workforce that is representative of the diverse communities across Canada in which we do business. As an equal opportunity employer, please inform us if any accommodation is required if contacted for an interview.

As a condition of employment, final candidates will be subject to pre-screening.

\\ Together we get more done.