Dental Administrator

Thank you for considering applying for our Dental Administrator role. Our administrators hold a unique position in the office -this is because we do not operate as a ‘standard’ dental office. We see our administrators as service-minded professionals who love a fast-paced environment. This highly important role greets and services our patients, while also being an integral part of managing our office and supporting our team members.

About our Clinic
We are a dental office in the hub of downtown Georgetown. We are looking to hire a team of dynamic, people-first culture individuals. Exceptional customer service is key in our practice, as we want all to deliver a wow factor to all of our patients and guests. We provide guest experiences customized to each individual’s unique needs in a positive, caring environment.

Our Core Values
Guest Obsessed: Our guests serve as a constant reminder of our purpose; to continuously deliver an exceptional guest experience.

Operational Excellence: We are hardworking, performance driven professionals who work together seamlessly and hold each other accountable to the highest standards.

We Hire and Train the Best: We understand that to achieve success with our guests, we must greatly invest in training our team to exceed expectations and prepare them for success.

Effortless: Everything we do for our guests is unquestionably seamless for them.

Your Responsibilities
Below we’ve listed your formal responsibilities, but other responsibilities may arise.

● Act as the first point of contact to patients, particularly through welcoming and hosting in-person, over the telephone, and through email, with a view to deliver outstanding customer/patient service.
● Coordinate appointments, fill vacancies in the schedule and coordinate schedules for practitioners.
● Manage patient inquiries, complete referrals, liaise with other offices in a clear and concise manner.
● Communicate recommended treatment plans (for fillings, implants, etc), insurance
coverage and resulting out-of-pocket expenses and/or payment plan.
● Bill patients and their insurance companies and maintain accurate patient accounts.
● Follow up on outstanding accounts receivable from insurance companies and patients.
● Maintain patient files, charts, and reports, and enter data into the Electronic Records
system.

Experience & Skills Required
● A minimum of one year of administration experience.
● Evening and weekend availability with a minimum of one evening/morning a week and one to two Saturdays or Sundays a month.
● Strong organizational and multitasking skills.
● Experience with dental software is an asset.
● IPAC certified is an asset but not required.
● WHIMS certified is an asset but not required.

If you think you would be an asset to our team and want to join a fast growing clinic, please apply today!

Job Types: Full-time, Part-time, Permanent

Salary: $25.00-$30.00 per hour

Benefits:

• On-site parking

Schedule:

• 12 hour shift
• 8 hour shift
• Day shift
• Night shift
• On call
• Weekends as needed

Work Location: In person