Dental Receptionist

The Tooth Corner in Wingham is currently hiring a part-time Dental Receptionist to join the team!

This role is primarily responsible for optimizing the appointment, schedule by ensuring the day is full, with limited gaps, reconfirming and confirming patient appointments, and effectively managing the recall system to accurately maintain the patient database.

Process patient billing claims and insurance claims, manage and file all patient records, ledgers and charts.

Job Duties:

• Routine and typical duties as a dental office receptionist such as the following: personally greet patients, receive and send correspondence and emails, facilitate and schedule appointments, process payments, assist with insurance claims and pre-determinations, screen incoming mail, etc., as directed.
• Process patient billing and submit insurance claims
• Interact in a professional manner with all patients to facilitate appointment bookings and payments for services rendered.
• To ensure patient education and that patients understand the office treatment philosophy, which is to provide the best dentistry possible for all patients.
• To be aware and encourage patients to have the correct treatment at their next visit.
• Assist in adding pre-determination codes to the computer and scheduling future appointments, as directed.
• Ensure that patient has another appointment on leaving, even if it is only tentative.
• Being at work, ready, prior to first patient arrival in morning and after lunch.
• To ensure that all documentation is accurate and complete including signed consent and waiver forms, assisting with processing reports, correspondence, clinical notes and records.
• To positively motivate patients. Ensuring a positive patient experience.
• Ensure patients know what oral aids are available.
• Ensure that any communication with the patient is consistent and in line with office policy.
• Keep personal space and any other common working space clean and tidy. Keep the patient lounge and reception area tidy.
• Maintenance office privacy protocols.
• Assist in upholding and promoting the positive reputation of the practice and dentist.
• Actively encourage patients to refer family and friends by promoting the positive aspects of the practice and the dentist.
• Crossover duties and miscellaneous duties to assist the proper functioning of the practice.
• Attend and contribute to team meetings.
• Attend further continuing education courses upon request.
• Generate insurance breakdowns to determine available insurance balances and services that will be covered
• Previous dental office experience considered an asset

Job Types: Part-time, Permanent

Salary: $18.00-$21.00 per hour

Expected hours: 15 – 30 per week

Work Location: In person