Dental Receptionist

Fonthill Marketplace Dental is a family friendly dental office in Fonthill, Ontario, run by the owner and dentist Dr. Thomas McMurran. We offer a full range of dental services in a comfortable, modern environment.

JOB SUMMARY

We are seeking a reliable and organized Front Desk Receptionist / Dental Office Administrator to join our team at Fonthill Marketplace Dental. As the first point of contact for our office, you will play a crucial role in providing exceptional customer service and ensuring smooth operations. You will work both independently and as part of a small team. The ideal candidate will have experience in a dental or medical office setting, possess strong administrative skills, and have a keen understanding of insurance.

This position is a full-time maternity leave contract (12 months), with the intention of becoming permanent after that time. Start date for this position is flexible, before June 1, 2024.

ROLES & RESPONSIBILITIES

Roles and responsibilities will include, but are not limited to:

• Greet and welcome patients and visitors with a friendly, professional demeanour
• Proactively coordinate and schedule hygiene appointments and dental treatment
• Correspond with other dental offices regarding patient referrals and transfers
• Assist patients with financial arrangements, explain billing procedures, clarify insurance coverage
• Prepare treatment plans and estimates, submit predeterminations to insurance
• companies
• Bill patients and their insurance companies, follow up on overdue accounts and claims
• Handle incoming and outgoing mail, email correspondence, fax, phone, and text
• messages
• Coordinate treatment timing and parts delivery with dental labs, denturists, and
• specialists
• Perform data entry tasks and maintain accurate records
• Maintain cleanliness and organization of the front desk area
• Provide administrative support to the office staff as needed

SKILLS

To excel in this role, you should have the following skills:

• Experience working in a dental or medical office setting is highly preferred
• Proficiency in computerized systems, including dental software (Dentrix) or electronic medical records (EMR), and ability to easily learn new technology
• Strong administrative skills, including accurate data entry and detailed record keeping
• Organized and able to juggle multiple tasks efficiently
• Exceptional communication skills, both verbal and written
• Ability to maintain confidentiality and handle sensitive information with discretion

CERTIFICATIONS

• Dental Office Administration certificate or diploma, and/or experience in a similar role is strongly preferred
• CPR, First Aid, sanitation, health and safety awareness training are preferred but can be obtained upon hire
• Computer literacy - our practice is completely digital. Knowledge of programs such as Dentrix, SafeCom, and iTero software programs is an asset

WE OFFER

• Paid training and continuing education
• Dental benefits
• Free parking
• Family business run by dentist and owner
• Small supportive team
• Competitive hourly pay
• No weekends or holidays! :)

If you are a detail-oriented individual with excellent customer service skills, experience in a dental office and/or an administrative role, and a desire to be part of a growing team, we would love to hear from you!

Job Type: Full-time

Salary: $23.00-$26.00 per hour

Benefits:

• Dental care
• On-site parking

Schedule:

• Day shift
• Evening shift
• Monday to Friday

Ability to commute/relocate:

• Fonthill, ON L0S 1E3: reliably commute or plan to relocate before starting work (required)

Experience:

• Dental office: 1 year (preferred)

Language:

• English (required)

Work Location: In person