Guest Service Agent (Part-Time)

Position Purpose:

To welcome our guests to the hotel, assist with check in/check out process and provide a knowledge centre for our guest requests.

Key Responsibilities:

• Provides and displays excellent Guest Service skills, as per Marriott standards
• Provides superior Guest Service upon check-in and check-out of each guest
• Responds to guest problems in a timely and professional manner, utilizing the empowerment process
• Completes daily shift task lists and audit reports
• Provides information to guests about the procedures, policies and facilities of the hotel
• Answers phone calls and takes messages on behalf of guests
• Maintains rate and inventory levels
• Provides operational support to all Front Office areas
• Responds to guest concerns and solicits guest feedback using the LEARN process
• Ensures guest safety and security by maintaining confidentiality of guest information, and handling guestroom keys and safety deposit boxes in a professional manner
• Maintains guest accounts.
• Issues guest receipts and completes cash transactions
• Attends and participates in the daily Front Office pre-shift meetings
• Undertakes special projects and other duties as assigned

The successful candidate will have the following qualifications:

• Minimum high school diploma or equivalent, Hospitality Management diploma or degree preferred
• Minimum of 6 months experience in a related position
• Working knowledge of MS Word and Excel is a must and knowledge of Lightspeed an asset
• Fluency in additional language(s) an asset
• Helpful, friendly and patient attitude
• Excellent communication skills and interpersonal skills
• Must have open availability on weekends (Saturday & Sunday) and at least one day on weekdays

The Sheraton Toronto Airport Hotel and Conference Centre is an equal opportunity employer committed to fostering a positive and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, colour, national origin, gender, age, religion, disability, sexual orientation, veteran status, or any other status or characteristic protected by law. Accommodations will be made available upon request for applicants with disabilities to enable them to participate in the selection process. If you require assistance or a reasonable accommodation in completing the application materials or any aspect of the selection process, please contact the Human Resources Department upon application.

Job Types: Part-time, Permanent

Salary: $24.88-$25.88 per hour

Expected hours: 24 – 40 per week

Benefits:

• Dental care
• Discounted or free food
• Life insurance
• On-site parking
• Paid time off
• Store discount
• Vision care

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Every Weekend
• Holidays
• Weekends as needed

Supplemental pay types:

• Overtime pay

Application question(s):

• Are you available to work on weekends (both Saturday and Sunday) and at least one day on weekdays?

Work Location: In person