Inventory Coordinator (Slotting & Item Setup), Distribution Center

At Lowe's Canada, over 26,000 employees let their passion blossom every day. Our teams are driven by the desire to help people bring their projects to life and are committed to making a difference in the communities we serve.

We operate or service some 470 corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to big box stores, our Lowe's, RONA, Reno-Depot, and Dick's Lumber banners are always looking for dedicated employees to help meet the needs of all DIYers and contractors.

You've got the talent? We've got the tools! Here, your work and ideas will contribute to building a flourishing organization. Your voice will always be heard and valued. You'll find career opportunities that live up to your ambitions and be able to further develop your unique set of skills.

So if you're looking to do what you love, and to grow and evolve within our family-one of the best employers in Canada according to a recent Forbes survey-we could be perfect for each other.

Our expectations:

Under the direction of the Quality Assurance Supervisor, the Quality Assurance Coordinator (Distribution Center) is part of a team responsible for providing support to distribution operations and stores. The QA Coordinator provides support for store /vendor and dealer claims, compliance management and the financial PO process. The QA Coordinator may support multiple facilities, including hardware, bulk goods, and lumber. The QA Coordinator may focus on one or more areas of responsibility. Cross-training in all areas of responsibility will be required.

*Location: Rocky View Distribution Center

*Shift: Monday to Friday 7 am to 3:30 pm

*** Although considering the job description, the role will mainly focus on inventory slotting and items setup ***

Your role:

• Partner with stores regarding claims for overages/shortages/freight or product return requests to the Distribution Centre (DC)
• Work with Inventory team to investigate issues
• Initiate/communicate adjustment for claim as needed
• Provide timely customer service to stores in areas including order management, cancellations or add-ons, and claims
• Investigate dealer claims and analyze the cost effectiveness of returns vs. discounts; manage the return process from dealer to DC
• Coordinate product returns from store to DC with Transportation and Operations
• Communicate with vendors to resolve receiving issues related to product data
• Ensure vendors are compliant with established policy and communicate with Operations findings and opportunities
• Arrange vendor payment for warehouse requests for product/tools and projects
• Source vendors and create accounts for DC projects and provide financials to specific departments
• Manage daily pickups and manifests from home delivery carriers while troubleshooting any issues that may arise to maximize customer experience
• Partner with Operations, Carriers, and the Call Centre to resolve issues with damaged, defective, and refused appliance deliveries
• Maintain the Store Support line for appliance shipments
• Perform other duties as required

*** Although considering the job description, the role will mainly focus on inventory slotting and items setup ***

The qualifications we are looking for:

• 2-3 years of inventory experience (slotting and items setup) in a warehouse environment
• Experience with a warehouse management system (WMS) (required); experience with Blue Yonder (a strong asset)
• Advanced computer skills, including proficiency with MS Access/Excel
• Ability to multitask and handle change well
• Proven record for complying with safety requirements, and ability to build a culture of safety among peers
• Excellent time-management and organizational skills
• Analytical and troubleshooting skills to identify and creatively resolve complex problems
• Strong communication, listening, and time-management skills
• Ability to build rapport and trust with others

*** Although considering the job description, the role will mainly focus on inventory slotting and items setup ***

Your benefits of working for Lowe's Canada:

By joining the Lowe's Canada family, you'll enjoy many benefits, such as:

• Exclusive employee discounts, plus a 10% discount on store merchandise (at all Lowe's Canada locations)
• Benefits: group insurance, retirement savings plan, annual bonuses, stock purchase plan, student incentive program, etc.
• Career growth opportunities within the company
• An inclusive and safe working environment
• Promotion of work-life balance
• An employer that's involved in the community
• And much more!

The masculine generic is used without discrimination and only in order to simplify the text. Lowe's Canada is committed to encouraging diversity and inclusion. We are pleased to consider applications from all qualified candidates, regardless of race, colour, religion, sexual orientation, gender, nationality, age, disability, or any other status protected by law.

Lowe's