It Support Officer

Location: Markham, ON

About Us:

Join our fast-growing, enthusiastic team of young go-getters in a highly successful finance business. Where our passion is driven by a common purpose—to disrupt and change the $76 billion-dollar asset-based lending industry.

For over 30 years, Econolease has led North America in restaurant equipment financing. Through leasing, renting, business loans, 0% financing and payment processing, we work with more than 3,000 restaurant owners each year, helping them achieve their goals throughout Canada, the U.S., and Australia.

With our new digital platforms, owners and operators can now apply online, confirm their pricing terms, sign their contracts, and view previous leases.

This role isn’t about being one spoke in a big wheel. It’s an opportunity to be a major part of a tight technology team. We’re looking for drive, passion, motivation, and enthusiasm. Never satisfied with the status-quo, Econolease has made dynamic shifts in the lending space already with an ambitious and calculated path ahead to render the legacy parts of our business obsolete. This is a growth opportunity for our company and for the right candidate – will that be you?

Summary:

We are currently seeking an IT Support Officer to join our growing team! The role of the IT Support Officer will be responsible for providing superior customer service and support to our internal and external stakeholders to best utilise corporate hosted and cloud Applications, Personal Devices (Smartphones, Laptop, Desktops) and systems. This role will support all team members in Canada across both the SilverChef and Econolease brands.

Key Responsibilities:

• Provide Customer IT Service Support - Acts as the routine contact point, receiving and handling requests for support. Responds to a broad range of service requests for support by providing information to fulfill requests or enable resolution. Provides first line investigation and diagnosis and promptly allocates unresolved issues as appropriate. Assists with the development standards, and applies these to track, monitor, report, resolve or escalate issues. Contributes to updating of support documentation.
• Incident Management - Following agreed procedures, identifies, registers and categorises incidents. Gathers information to enable incident resolution and promptly allocates incidents as appropriate. Maintains records and advises relevant persons of actions taken.
• Problem Management - Investigates problems in systems, processes and services. Assists with the implementation of agreed remedies and preventative measures.
• Security Administration - Receives and responds to routine requests for security support. Maintains records and advises relevant persons of actions taken. Assists in the investigation and resolution of issues relating to access controls and security systems.
• Change Management - Documents changes based on requests for change. Applies change control procedures

Qualifications/Experience:

• Recently completed or studying towards a qualification in Information Technology, Business IT or IT Engineering, coupled with an attitude to deliver superior customer service.
• Good working knowledge of Windows operating systems, including installing applications, setting up devices, drivers and basic network settings.
• Good working knowledge of setting up user devices including Smartphones, tablets, laptops and desktops.
• Ability to quickly learn and support business software application systems, coupled with a willingness to understand core business processes.
• Understanding of cloud applications and the support of these for business users.
• Cyber Security awareness and understanding of the basic principles to keep data and systems safe and functional.
• Knowledge of cloud systems, i.e. Azure/AWS
• Superior interpersonal, consultative, communications and customer service skills
• Demonstrated quick learner who is able to learn our core business applications
• Excellent problem solving and risk management skills, with the ability to work both independently and as an effective member of a team.
• Self-motivated with the ability to prioritise, meet deadlines, and manage changing priorities
• Willingness to work occasionally outside of normal business hours, and in a range of work locations depending on the daily requirements of the role.
• Takes initiative to keep skills up to date and maintains an awareness of the industry.
• Lifting, movement and re-location of IT equipment requires basic physical fitness and alignment to workplace health and safety.

What we offer:

• Hybrid work environment with work from home options
• Comprehensive benefits package
• Competitive compensation package with a discretionary bonus
• Casual dress
• Company events
• A fun and enriching work environment geared towards personal and professional growth

To learn more, please check out our website:

www.econolease.com

Job Types: Full-time, Permanent

Salary: $65,000.00-$80,000.00 per year

Benefits:

• Casual dress
• Company events
• Dental care
• Extended health care
• Life insurance
• Paid time off
• Vision care
• Work from home

Schedule:

• Monday to Friday

Experience:

• IT support: 2 years (preferred)

Ability to Commute:

• Markham, ON L3R 8C4 (required)

Ability to Relocate:

• Markham, ON L3R 8C4: Relocate before starting work (preferred)

Work Location: Hybrid remote in Markham, ON L3R 8C4