- Troubleshoot all computer related problems
- Perform daily system monitoring, verifying the availability of all hardware, server resources, systems and key processes
- Install work stations, software and peripherals
- Create, change, and delete user accounts per request
- Provide support per request from various end users. Investigate and troubleshoot issues
- Manages desktop, laptop, mobile devices, printer hardware and software inventory, including installation, refurbishment and maintenance.
- Manages hardware and software for workstations and provides user support including problem-solving technical issues. Ensures corrective actions are implemented and hardware/software are functioning for various plant Manufacturing Execution Systems solutions.
- Performs desktop system maintenance such as repair and recover from hardware or software failures, Operating System upgrades, desktop images, etc.
- Manage to quickly resolve all LSA incidents and requests and coordinate and communicate with users
- Responds to user queries, answers questions, and resolves hardware and software problems
- Implements corrective actions from remote sites or guides users through corrective action
- Works with corporate HQ staff on any new software/hardware deployments.
- Documents standardized user (internal customer) processes and procedures and "how to" documentation.
- May be required to support critical systems after hours, nights and weekends and respond to emergencies on a 24/7 basis.
- 5+ years’ experience in system administration and computer technical support desired, 2+ years minimum.
- Good analytical and troubleshooting skills
- Ability to multi-task, prioritize and meet deadlines
- Must be highly motivated and function with little supervision
- Excellent communication skills
- Ability to adapt to current technologies and maintain technical skill levels.
- Ability to effectively communicate, both orally and in writing, including using proper grammar, spelling and punctuation (e-mail), with tact and diplomacy.
- Ability to manage conflicting priorities and customer expectations.
- Ability to use good judgment, analytical abilities and effective problem-solving skills.
- Ability to manage time and workload efficiently, including planning, organizing, and following through on a variety of tasks, assignments, projects, and reports, paying close attention to details
- Demonstrated ability to work effectively in a fast-paced workforce
- May sometimes be required to work evenings and weekends with little advanced notice
- Self-starter
- BS in Information Technology, MIS or related technical degree (desired but not required)
- A+, Network+, Microsoft certifications (desired but not required)
- Experience in the analysis, installation, administration, and troubleshooting of all aspects of a client/server data network including multi-facility client/server network and system administration and support. Experience should include IT ticketing and request systems, any relevant certifications and best practices methodologies
- Knowledge of portable technologies such as laptops, tablets, and smart phones
- Experience with enterprise class desktop software such as Windows 7 & 10, Office 2010, 2016, Endpoint Protection antivirus, remote management tools and troubleshooting, asset management and inventory, printing and call centers
- Experience with Windows active directory, corporate network infrastructure and group policies is a plus but not necessary
- Experience supporting/configuring thin-client devices such as Wyse terminals or CLI’s (desired but not required)
All Managers and HRs in Prysmian are responsible for ensuring DE&I policies are respected during the recruiting process, as well as recognizing and mitigating unconscious biases that must not influence our selection processes. All persons will be considered for employment without regard to their race, ethnicity, religion, nationality, origin, citizenship status, socio-economic status, age, sex, gender identity or expression, sexual orientation, marital status, disability, military service or veteran status, pregnancy, parental leave, medical conditions, or any other characteristic protected by applicable federal, state or local laws. Prysmian will endeavor to make a reasonable accommodation for any disclosed physical or neurological condition or disability of a qualified applicant unless the accommodation would impose an undue hardship on the operation of our business.