Kitchen &Food Services Coordinator

Operated by Inn Out of the Cold St. Thomas-Elgin

JOB DESCRIPTION: KITCHEN & FOOD SERVICES COORDINATOR

Position Overview

The INN St Thomas-Elgin seeks to provide safe, emergency shelter to individuals 16 and over while supporting all basic human needs and reducing barriers to obtain housing.

Reporting to the Program Manager, the role of Kitchen & Food Services Coordinator is to ensure, nutritious food is obtained, stored, prepared, and served, continuously improving, and that service. Delivery has the highest quality outcomes for guests and stakeholders. Services are delivered in a positive and welcoming work environment from a lens of cultural humility with a guest-centered, trauma informed, anti-oppression approach.

This position requires a person with excellent organizational skills. The Kitchen & Food Services Coordinator also needs to possess specialized people skills to work with a variety of volunteers. The volunteer’s range in age from teenagers to retired folks, so an ability to relate to all ages is very important. Understanding the dynamics of the guests who are fed and housed overnight at The INN is also vitally important.

This is a position with flexible hours. May include a combination of days and evenings, weekdays and weekends to meet the needs of The INN.

• Legally entitled/allowed to work in Canada.
• Proof of being fully vaccinated for COVID-19 is mandatory.
• Clean and completed Vulnerable Sector Police Check
• Valid Certification in First Aid and CPR training at Employee’s own expense
• Valid Food Handlers Certificate or another Health Unit approved certification.

The shelter work environment can be physically, mentally, and emotionally exhausting; all staff on shift need to be always capable to:

• Maintain a high level of professionalism and self-control.
• Alternate sit/stand or walk/run at will.
• Climb up and down stairs frequently.
• Reach overhead, at/below shoulder level and carry up to 40 pounds.
• Run to or from an incident

Professional Conduct:

• Model and actively promote a positive, welcoming, non-judgmental, inclusive environment to all individuals accessing The INN, where every individual is treated with courtesy, respect, and compassion.
• Maintain information in confidence as required except for instances where individuals are at risk of harm to themselves or others.
• Adhere to the Staff Code of Conduct while upholding and enforcing all agency policies and procedures. Work collaboratively with staff, security, onsite partnering agencies and volunteers to provide exemplary volunteer coordination.
• Treat the property of The INN and our landlord with due care and caution, using resources, and training volunteers to use resources sparingly and efficiently.
• Represent the agency in a professional and engaging manner and assist volunteers in developing those skills as required.
• Ensure the organization's purpose is conveyed to the public.
• Participate in supervision, performance reviews, and professional development and training.
• Work in accordance with and adhere to all provincial and federal legislations (i.e.: Ontario Human Rights Code, Employment Standards Act, Ontario Occupational Health & Safety Act and Regulations etc.)

Service Development/Delivery:

• Coordinate and ensure the acquisition and provision of food as required to meet the needs of The INN’s guests, utilizing donated and purchased supplies.
• Coordinate the receiving of donated food.
• Maintain and be responsible for an Inspected Food Premises Certified kitchen as per all requirements for the Health Unit.
• Ensure all food meets standards for quality.
• Make management aware of all volunteers needs to ensure that the kitchen is fully staffed each day. Those teams include food prep, serving and dishwashers.
• Plan the meals for the week, focusing on utilizing donated food first and supplementing with purchased items.
• Work closely to ensure food services needs are met and to coordinate the most appropriate time for volunteers to be trained in the kitchen protocols and procedures.
• Work with community groups to schedule those groups to volunteer as “kitchen help” during the regular schedule.
• Maintain a working relationship with all suppliers, donors and volunteers that demonstrates the principles and priorities of The INN.
• Maintain and submit expense receipts or report to the Program Manager and bookkeeper for expenses incurred including mileage while acquiring food and supplies.
• Oversee and ensure daily and weekly records are kept regarding temperature control of the freezers and refrigeration units, as per Health Unit inspection.
• Oversee and ensure daily and weekly records are kept for the sanitizer/dishwasher as per the Health Unit inspection, including temperature and ppm of sanitizer.
• Post the required notifications from the Health Unit inspection.
• Ensure kitchen supplies, including dishwasher products are provided in a timely fashion.
• Ensure that shift duties and process documents are made available to volunteers and updated as needed.

Human Resources:

• Be responsible for using marketing tools such as outreach programs, e-mails, and volunteer databases.
• Recruit, hire, and train new volunteers; providing ongoing supervision, coaching, and feedback to new and existing volunteers.
• Keep new and existing volunteers informed about the organization and volunteer opportunities.
• Be responsible for matching volunteers to opportunities that suit their skill sets, and ensuring they understand their responsibilities and receive the proper training.
• Organize training and lead on-the-job training.
• Collect volunteer information, availability, and skills, and maintain an up-to-date database.
• Be responsible for preparing, posting, and maintaining volunteer schedules, hours, and work; ensure appropriate levels of coverage as per operational needs.
• Participate in applicable meetings regularly to review operational effectiveness, changes in policies and procedures, and Health & Safety review.

Health and Safety

• Ensure that kitchen equipment, materials, PPE and protective devices are provided and maintained in good condition.
• Monitor that Health & Safety information is provided by management and is posted where appropriate within the kitchen.
• Communicate facility repairs to management for attention and ensure follow up.
• Ensure all accidents, incidents and safety concerns are reported immediately to management.
• Regularly monitor and report to management any concern regarding adherence to the acceptable health standards and that physical kitchen property is maintained, and immediately report to management the need for repairs.
• Work in compliance with the Ontario Health & Safety Act and Regulations and abide by The INN’s health and safety policies and procedures.
• Oversee the general tidiness and condition of the kitchen and food storage space as per Health Inspection.
• Ensure The INN property is always accounted for and monitor guest use of items belonging to The INN, and notify management of any issues.
• Experience in volunteering and recruitment.
• Working knowledge of databases and computer skills.
• Excellent communication and interpersonal skills.
• Excellent interpersonal, agency and communication skills, ability to follow detailed instructions.
• Excellent planning and organizational skills.
• Manage high stress environment involving various and unpredictable tasks.
• Sound judgment and collaboration when making decisions.
• Sensitivity, compassion, and effectiveness when working with others.
• Work with diverse populations including those struggling with acquiring and maintaining stable housing, minorities, those struggling with mental health and addictions and other members of the community.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities of the incumbent.

This job description will be reviewed by the staff and supervisor on a regular basis. Amendments can be made at any time at the discretion of the employer.

Job Types: Full-time, Permanent

Salary: $21.00-$23.00 per hour

Expected hours: 40 per week

Benefits:

• Casual dress
• Employee assistance program
• Extended health care
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Weekends as needed

Education:

• Secondary School (preferred)

Experience:

• Hospitality: 1 year (preferred)

Work Location: In person

Application deadline: 2024-04-12
Expected start date: 2024-04-15