Night Auditor/Front Desk

Responsibilities:
- Perform night audit duties including reviewing and reconciling daily transactions, balancing accounts, and generating reports
- Greet guests and provide excellent customer service at the front desk
- Handle guest inquiries, requests, and complaints in a professional and timely manner
- Assist with check-ins and check-outs, ensuring accuracy of guest information and payment details
- Maintain a clean and organized front desk area
- Operate phone systems and assist with answering calls and taking messages
- Provide information about hotel facilities, services, and local attractions to guests
- Ensure the safety and security of guests by following hotel procedures

Qualifications:
- Previous experience in a hotel or hospitality setting is preferred
- Bilingual/multilingual skills are a plus
- Excellent customer service skills with a friendly and professional demeanor
- Strong communication skills, both verbal and written
- Ability to handle difficult situations with patience and diplomacy
- Proficient in using computer systems for data entry, report generation, and email communication
- Attention to detail and ability to multitask in a fast-paced environment
- Knowledge of phone etiquette and ability to handle phone systems

Join our team of dedicated professionals in providing exceptional service to our guests.

Note: This job description is intended to provide a general overview of the position. Duties, responsibilities, and qualifications may be subject to change based on the needs of the hotel or as directed by management.

Job Type: Full-time

Salary: $16.55 per hour

Expected hours: 40 per week

Benefits:

• Dental care
• Extended health care
• On-site parking
• Store discount
• Vision care

Flexible Language Requirement:

• French not required

Schedule:

• Monday to Friday
• Night shift

Supplemental pay types:

• Overtime pay

Work Location: In person

Expected start date: 2024-03-01