Pt Front Desk Agent/Night Auditor

Job description

Hampton Inn Kingston is looking for an Energetic, Service oriented individual to join the existing team for professionals. The suitable candidate must have flexible availability and is able to independently make decisions, attend to customer concerns, work in a fast-paced environment. If you think you obtain these qualities, we would like to hear from you.

Front Desk Agent

• Greet customers immediately with a friendly and sincere welcome.
• Handle reservations, check-ins, check-outs.
• Must be able to accurately handle cash transactions.
• Good communication skills and multi-tasking skills is essential to this position.
• Knowledge of local attractions.
• Work well under pressure.
• Handle difficult situations with minimum supervision.
• Be able to work independently and as a team.
• Attention to detail very important

Night Auditor

Responsibilities:

• Prepare the daily night audit proceedings and system back-ups.
• Audit, balance and report on all cash and credit operations to include but not limited to over/short figures, deposits, counts, house charges, postings, etc. and reset all registers to ensure accurate, timely information.
• Audit, balance, post and report on the Front Desk to include but not limited to; room charges, zero balance folios, corrections, adjustments, taxes, disputed charges, over/short figures, deposits to ensure accuracy and verify proper cash handling procedures are followed.
• Ensure any discrepancies are reported and brought to the attention of the Front Office Manager/Operations Manager
• Prepare and input statistics and income journal sheets for preparation of daily reports.
• Balance and close all bank ticket codes, daily.
• Assist in taking and placing wake-up calls, as needed.
• Perform the duties of Guest Service Agent including check in/check out.
• Perform the duties of Bell/Door/Valet/cleaning/room checking.
• Have thorough knowledge of emergency and front office procedures.
• Ensure the safety and wellbeing of guests and staff during the overnight period.
• Other duties as assigned.

Required Schedule

Morning Shift - 7am to 3pm, Pm Shift - 3pm- 11pm, Night Shift - 11pm-7am

***ONLY CANDIDATES ELIGIBLE TO WORK IN CANADA AND IS CURRENTLY IN KINGSTON WILL BE CONSIDERED FOR THIS POSITION***FLEXIBILITY IS REQUIRED***Bi-Lingual would be an Asset

Job Types: Part-time, Permanent

Salary: $18.00-$18.50 per hour

Expected hours: 16 – 24 per week

Benefits:

• Extended health care
• On-site parking
• Vision care

Schedule:

• Evening shift
• Monday to Friday
• Morning shift
• Night shift
• Weekends as needed

Application question(s):

• Are you able and available to work any of the 3 required shifts?
• Are you able to provide a police clearance report prior to starting

Experience:

• Customer service: 2 years (required)

Ability to Commute:

• Kingston, ON K7K 7E6 (required)

Ability to Relocate:

• Kingston, ON K7K 7E6: Relocate before starting work (required)

Work Location: In person