Front Desk Agent

Isaiah Tubbs Resort is seeking Front Desk Agents that will serve as our guests’ first point of contact and manage all aspects of their accommodation. A Front Desk Agent responsibilities include registering guests, managing reservations, and providing information about rooms, rates, and amenities. Ultimately, you will help create a pleasant and memorable stay for our guests.

Duties & Responsibilities:

• Greet guests by phone or in person with a friendly welcoming manner
• Learn and operate hotel reservation system
• Answer calls and emails in a prompt and knowledgeable manner
• Handle guest check ins and check outs confidently and professionally
• Verify guest payment method and post payments
• Be knowledgeable of all room locations, room specs and hotel amenities
• Contact housekeeping, maintenance or runner when problem is reported
• Follow daily check lists provided by Front Desk Manager
• Tend to guest inquiries and complaints in a respectful manner, while following company policies and procedures
• Communicate with guests and colleagues in a friendly and professional manner
• Light cleaning duties such as sweeping, mopping and dusting.
• Complete any other duties assigned by Shift Supervisors or Managers

Skills/Experience:

• Strong communication skills in English, both written & verbal are essential. Bilingual French and English is considered an asset, but not required
• Ability to multi task in a fast-paced environment
• Strong problem solving and customer service skills
• Days, evenings, weekends, and holiday shifts are required
• Work well in a team setting but also self-motivated to work alone
• Punctual, reliable, organized and responsible
• Has a reliable source of transportation

Work Remotely

• No

Job Type: Full-time

Salary: $16.55 per hour

Expected hours: 40 per week

Benefits:

• On-site parking

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Morning shift
• Weekends as needed

Supplemental pay types:

• Commission pay
• Overtime pay

Experience:

• Customer Service: 1 year (preferred)

Licence/Certification:

• Driving Licence (preferred)

Work Location: In person