Night Auditor/Front Desk Agent

We are looking for a diligent night auditor to join our hotel team. This position primarily works the 11:00pm to 7:00am shift.

You will be responsible for bookkeeping and keeping financial records up-to-date, as well as checking guests in and out of the hotel, processing their bills, attending to any requests made by guests during your shift and performing janitorial type duties.

To be successful as a night auditor, you should have excellent attention to detail, financial savvy, and a strong aptitude for customer service. Top candidates will be able to manage their time wisely, in order to properly prioritize their various duties.

Night Auditor Responsibilities:

• Proficiency in English; knowledge of other languages is a plus
• Keeping hotel financial records in order.
• Processing invoices, transactions, room charges, refunds, etc.
• Preparing and distributing nightly reports for management team.
• Verifying that all accounts are balanced and supported by documentation.
• Checking guests in and out of the hotel.
• Responding to guests' needs, requests, and complaints.
• Answering the phone and making reservations.
• Customer service drive with outstanding communication and active listening skills
• Excellent problem-solving and multitasking skills
• Ability to work flexible hours
• Strong sense of responsibility and a professional presentation
• Summarizing each night's operations and listing any follow-up tasks for management.
• Following End of Day procedures.
• Food safety or pool operator certificate would be an asset

Night Auditor Requirements

• High school diploma.
• Past experience in customer service or hospitality.
• Experience with accounting procedures and administrative tasks.
• Proficiency with computers.
• Analytical mind, with strong attention to detail and an affinity for numbers.
• Good organizational and time-management skills.
• Able to frequently lift 10kg and occasionally lift 22kg
• Able to ascend/descend 4 flights of stairs
• Self-motivated, proactive work ethic.

Job Types: Full-time, Part-time, Permanent

Salary: From $16.55 per hour

Expected hours: 32 – 40 per week

Schedule:

• 8 hour shift
• Monday to Friday
• Night shift
• Weekends as needed

Work Location: In person