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Form of work
SalaryOffice Clerk & Customer Care
Position Summary
Top Hand Supplies is the raw pet food manufacturer of Pets Go Raw located in Cranbrook, BC. We are seeking an Office Data Entry Clerk with Customer Care experience to add to our team. Knowledge of raw pet food and raw feeding will be considered an asset. This position is responsible for providing excellent internal and external Customer Care, data entry, communication with our customers, maintaining strong professional relationships, and performing other duties as required.
Assist customers with new orders, advise the status of orders, and provide information on new products. Complete related records, reports, and documentation.
Duties & Responsibilities
● Assumes responsibility for the accurate data entry of customer orders, loyalty credits, customer returns, and maintaining freight records
● Responsible for all orders by processing them by order deadline and ensuring that account minimums are met or freight is applied and communicated to the store
● Courteously and promptly resolves customer questions and problems or properly refers them to appropriate personnel
● Handling the preparation of logistic paperwork for product shipments
● Maintaining customer account information utilizing business systems
● Works occasional overtime as required
● Supports decisions made by the manager that could affect the productivity of the department
● Assumes responsibility for establishing and maintaining professional working relations with customers and coworkers
● Resolves questions, requests, and problems promptly and courteously utilizing the company systems
● Provides superior Customer Care to support the company desired customer experience
● Keeps management informed of area activities and of any significant problems
● Maintain an understanding of and alignment with the company's values, vision, mission, and goals
● Performs other job duties as required
Qualifications & Skills
● Willingness to acquire knowledge of company products and sales policies and procedures
● Proficient in standard business systems, Microsoft, G-Suite and willingness to learn new systems.
● Excellent communications skills, both verbal and written
● Able to work in a fast-paced environment
● Able to work independently as well as part of a team
● Pleasant phone manner
● Flexible with the ability to adjust to change
● Attention to detail
● Ability to multi-task to complete projects with multiple deadlines in an accurate and timely manner
● Handle challenging situations with professionalism and control
● Be a contributor to the company's continuous improvement through free input and ideas
Working Conditions
● Open office environment
● Extended periods of sitting or standing
● Temperature controlled
● Repetitive tasks
Job Type: Full-time
Salary & Benefits
● $40,000 per year
● Extended health care
● RRSP matching program
● Pet food program
● Casual dress
● Company Events
● Extended health care
● On-site parking
Flexible Language Requirement:
French not required
Schedule:
Monday to Friday
Education:
Secondary School (required)
Experience:
Data Entry: 1 year (preferred)
Call center: 1 year (preferred)
Customer service: 1 year (preferred)
Work Location: In person
Job Type: Full-time
Salary: $40,000.00 per year
Benefits:
- Casual dress
- Company events
- Dental care
- Discounted or free food
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care
Flexible Language Requirement:
- French not required
Schedule:
- Monday to Friday
Education:
- Secondary School (required)
Experience:
- Customer service: 1 year (preferred)
- Data entry: 1 year (preferred)
Work Location: In person
