Office Receptionist

Work site environment

• Business

Responsibilities

Tasks

• Greet people and direct them to contacts or service areas
• Operate switchboard or telephone system
• Record and relay information
• Schedule and confirm appointments
• Maintain work records and logs
• Answer telephone and relay telephone calls and messages
• Perform data entry
• Provide customer service
• Type and proofread correspondence, forms and other documents
• Arrange and co-ordinate seminars, conferences, etc.
• Answer electronic enquiries
• Compile data, statistics and other information
• Order office supplies and maintain inventory
• Arrange travel, related itineraries and make reservations
• Open and distribute regular and electronic incoming mail and other material and co-ordinate the flow of information
• Set up and maintain manual and computerized information filing systems

Experience and specialization

Computer and technology knowledge

• Electronic scheduler
• MS Office
• Database software
• MS Excel
• MS PowerPoint
• MS Word
• MS Windows
• Microsoft Publisher

Technical terminology

• Financial

Area of work experience

• Reports and records
• Correspondence
• Charts, tables, graphs and diagrams

Additional information

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Tight deadlines
• Repetitive tasks
• Attention to detail

Personal suitability

• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Organized
• Reliability
• Team player
• Ability to multitask
• Accurate
• Client focus