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Job Description
What is the opportunity?
As an Operations Associate II, you will be the dedicated for the Account Transfers team. The primary purpose for this position is to provide processing and customer service support for exception-based complex Operation’s processes. You will review, verify, and record data into technology systems supporting department processes.
If you have exceptional problem solving skills, enjoy fast paced challenging work, and are looking for the next step in your career, we want to hear from you!
What will you do?
- Provide accurate processing support for standardized and/or manual processes within a specific Operations department. Accurately review, verify and/or record data into technology supporting department processes. Understand department procedures and required accountabilities in the area or department in which the incumbent works. Refer to department manuals for instructions and task assignments for the specific role
- Liaise and provide customer service support for individuals requiring research, problem resolution, or securing information from other Operation’s departments, RBC Business Units, external customers or industry participants
- Address escalated questions independently; seeking assistance from Team Lead or Manager as appropriate following established department procedures
- Reduce risk by suggesting process changes or modifications as appropriate
- Perform other duties and responsibilities as assigned
What do you need to succeed?
Must-have
- 4-year degree from an accredited university (or equivalent) OR High school diploma (or equivalent) AND 3 years of job-related experience
- Demonstrated ability to learn and adapt to change, strong analytical skills required to support by researching, analyzing and solving problems
- Ability to handle multiple priorities in a fast paced and deadline driven environment with a high attention to detail and ability to maintain confidentiality
- Exceptional interpersonal, verbal and written communication skills, with an ability to work effectively with all levels of staff and management
- Having Microsoft-based software product skills including Word, Excel, Outlook, and Access
Nice-to-have
- 4-year degree from an accredited university in business, finance or related field
- 1+ year business, finance, customer service and/or accounting/bookkeeping experience
- Previous experience in the securities, banking or finance industry preferred
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
- Leaders who support your development through coaching and managing opportunities
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- Flexible work/life balance options
- Opportunities to do challenging work
- Opportunities to take on progressively greater accountabilities
- Access to a variety of job opportunities across business
WMUS
Job Skills
Active Learning, Adaptability, Communication, Critical Thinking, Customer Service, Microsoft Excel, Multitasking, Operational Delivery, Process Improvements, Time ManagementAdditional Job Details
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Inclusion and Equal Opportunity Employment
At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.
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