Operations Coordinator

City Experiences is seeking an Operations Coordinator for our City Cruises operation in Gananoque.

*Please note this is a seasonal/contract position*

About You:

This person will be adaptable, dynamic, and embody City Experiences’ RESPECT Service System.

About the Opportunity:

The Operations Coordinator will support all general day to day administration tasks. A customer centric approach to daily activities will ensure an amazing experience is maintained for all guests and crew. Acting as liaison between the Marine, Guest Experience, Shared Services and Food & Beverage teams, the successful candidate will play a pivotal role in ensuring the smooth execution of all operations.

Crew Benefits:

• Competitive Wage
• Retention Bonus - up to $500.00!
• Complimentary Cruise Tickets & Uniforms
• Crew Recognition Awards
• Crew Referral Program - up to $200.00 per referral
• Crew Events
• Paid Training

Essential Duties & Responsibilities:

• Collaborates with Human Resources, coordinate onsite Uniform program by recording and responding to crew requests and ensuring new hires are fully equipped.
• Assists all departments with updating information channels across location including health and safety and policy boards.
• Performs general clerical duties, such as filing, photocopying, scanning, and faxing.
• Acquires, files, and archives checklists, training forms, and logs from all departments.
• Orders and delivers supplies to Ivy Lea location, as required.
• Supports the general day-to-day office activities.
• Maintains office cleanliness by performing light housekeeping duties.
• Greets and assists the general public/visitors, answer inquiries and provide information.
• Designs/maintains filing, data entry and record keeping.
• Creates letters, memos, and documents as assigned.
• Handles special administrative projects, as well as overflow work.
• Prepares reports as assigned for management review.
• Ensures that all office essentials are readily available and office equipment is in good working order.
• Acts as liaison between departments and shared services to ensure all documents, invoices and mail are accurately received and recorded.
• Be prepared to begin work at scheduled time.
• Maintain uniform and personal grooming in compliance with appearance standards.
• Any other duties as assigned by department supervisor or manager on duty.

Requirements & Qualifications:

• O.S.S.D or equivalent as recognized by the Ministry of Education.
• One (1) year administrative experience is preferred.
• Energetic and enthusiastic personality essential.
• Demonstrated ability to take initiative and manage multiple priorities/tasks.
• Must be detail oriented.
• Strong communication and interpersonal skills.
• Must possess a service orientation – actively looking for ways to help others.
• Moderate computer skills are essential; will frequently work with Microsoft office products as well as point of sale system and web-based applications.
• Will work for extended periods without sitting.
• Full G driver’s license with a clean driver’s abstract.
• Ability to reach, bend, stoop, wipe, push, pull, move or lift up to 35 pounds (16 kilograms).
• May be required to be available for work on all major holidays.

About Us:

City Experiences’ passion is to provide amazing experiences on land and water. Our 40-year success through organic growth and acquisitions has resulted in a portfolio of over 25+ brands that welcome upwards of 30 million guests/riders annually. If you’re an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you.

The RESPECT Service System embodies City Experiences’ mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.

City Experiences is proud to be an Equal Employment Opportunity employer. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of harassment and/or discrimination of any type, including but not limited to discrimination and/or harassment based upon race, citizenship, place of origin, colour, ancestry, disability, age, creed, sex/pregnancy, family status, marital status, sexual orientation, gender identity, gender expression, genetic characteristics, receipt of public assistance and record of offences.

City Experiences employment and workplace decisions will be based on company needs, job requirements and individual job qualifications and skills. City Experiences will comply with provincial and federal legislation relating to equal employment opportunities and employment equity.