Operations Manager-Staff Accommodation Available

THE COMPANY:

Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and locations.

Our company culture is built on collaboration. A nimble team where everyone has a voice at the table and an opportunity to pursue their passions. Our skill sets are as diverse as our portfolio, but we all have a singular focus: a belief that partnerships deliver the best results, an entrepreneurial approach to decision making, respect for others, a strong sense of integrity and a curiosity to challenge the status quo.

With over 75 hotels in our portfolio, representing 18 internationally recognized hotel brands, InnVest is the largest independent owner of hotels in Canada. In addition, our management team oversees the day-to-day activities of almost 70 hotels also making InnVest the largest independent operator of hotels in Canada. InnVest’s portfolio is geographically diverse with hotels from Vancouver, BC to Corner Brook, NL but also experientially diverse from roadside inns to luxury urban properties.

At InnVest, our mission is simple – to deliver outstanding guest experiences and superior returns on quality hospitality investment. A career at InnVest will provide you with unrivaled opportunities and invaluable exposure to Canada’s largest independently-owned and operated hotel portfolio.

THE ROLE:

Manage daily operations of the hotel ensuring all departmental standards are consistently maintained. Adhere to all health and safety regulations as it relates to guests and hotel staff. Work with the Front Office Supervisors, Executive Housekeeper, F&B and Maintenance Leaders to maintain a high level of service and adherence to operational standards. The Operations Manager will oversee the Front Office and support all departments as it relates to guest complaints, operational tasks and cost control.

ACTIVITIES:

The duties and responsibilities for the Operation Manager include, but are not limited to the following:

• Facilitates the overall operation in all departments of the Royal Canadian Lodge and the Charltons Banff.
• Contribute to the development of the company’s vision and strategy to guide the organization and ensure co-operation across departments.
• Provide support and leadership in all departments as required.
• Ensure all departments are operating at a high level.
• Supervise, provide advice, support, guidance, and direction to staff; monitor the performance of staff on an on-going basis; conduct annual performance reviews; and initiate disciplinary action as required.
• Address and respond to any issues or concerns that arise in the organization.
• Inspect property and services to ensure compliance with licensing laws, health and safety and other statutory requirements.
• Inspect the hotel for cleanliness and appearance; supervise the maintenance department, including necessary supplies.
• Maintain a constant and visible physical presence in public areas during all hours on shift.
• Ensure staff from all departments are providing a high level of customer service at all times.
• Develop an understanding of the company’s policies and procedures and ensure that it is consistent with operations.
• Have knowledge of Standard Operating Procedures (SOP) for all departments.
• Attend regular department manager meetings to ensure optimum teamwork and productivity.
• Keep abreast of revenue forecasts and related expenses. Work with department managers to keep in line with budgeted/forecasted expenses.
• Troubleshoot guest issues and deal effectively with requests and complaints.
• Inform the General Manager of any issues prior to providing guest compensation.
• Be fully aware of the hotel emergency and health and safety procedures and know how to enact them accordingly.
• Assist in creating a courteous, friendly, professional work environment.
• Provide overall direction, coordination, and ongoing evaluation of operations.

InnVest Hotels is an inclusive employer. As such, we welcome and encourage applications from people with disabilities. Subsidized staff accommodation is available to the successful candidate. We appreciate all applications, however only those applicants selected for an interview will be contacted.

Job Types: Full-time, Permanent

Salary: $60,000.00 per year

Benefits:

• Company events
• Dental care
• Discounted or free food
• Extended health care
• Flexible schedule
• Life insurance
• On-site parking
• Paid time off
• Vision care

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Morning shift
• Night shift
• Weekends as needed

Supplemental pay types:

• Bonus pay

Work Location: In person

Expected start date: 2024-02-01