AddressPowered by water... and by people like you
Providing clean electricity to 4 million customers takes a diverse workforce and that’s where you come
in. We need your talent to help us build major projects to meet growing demand. To help our
customers find clean energy solutions for their homes and businesses and to be ready to respond
during storms and outages to keep our system reliable.
Working for BC Hydro is meaningful. And now, the stakes have been raised as we work towards a
solution to climate change while safely providing clean, affordable electricity to our customers.
We offer a healthy work life balance, training opportunities and career progression. We're proud to be
ranked as one of B.C.'s Top Employers and one of Canada's Best Diversity Employers. Join us as we
build an even cleaner B.C.
JOB DESCRIPTION
Duties:
- Responds to inquiries from Field Service Reps and Dispatcher/Schedulers regarding their meter-
maintaining records of problems; and liaising with equipment suppliers and technical support staff
to initiate corrective action.
- Maintains security access for software users, ensures users implement software and security
equipment is in working order before returning it to the field. Maintains inventories of field
equipment such as handheld tablets. Creates and assigns read lists to contractors and oversees
the processing of returned meter data.
- Runs a variety of standard reports, such as Consecutive Can’t Read Reports, Zero Consumption
system/meter reading effectiveness.
- Ensures processing routines such as force-complete reports run efficiently for billing purposes,
as location changes and device locations accurately reflect site information.
- Develops Hydro’s yearly meter reading and billing schedules in keeping with established
new routes. Updates and maintains route structures by processing account moves and updates
records to reflect boundary extensions and other property details.
- Participates with IT specialists in the development, implementation and testing of new meter
upgrading to new products or technologies.
- Performs duties of a minor nature related to the above duties that do not affect the rating of the
- Knowledge, skills and abilities are typically acquired through completion of a Computer System
equivalent; plus a minimum of one (1) year of experience in computer systems administration,
computer file and data management and file transfer protocols, preferably with meter reading and/
or billing systems.
- Satisfactory performance in this job will take approximately 12 months in order to acquire the
ADDITIONAL INFORMATION
This position is affiliated with the Movement of United Professionals union (MoveUP/COPE).
http://moveuptogether.ca
- Please note this is an 12 months full-time temporary opportunity.
- Good communication skills (ability to explain processes and troubleshoot issues over the phone)
- Ability to perform system administration and coordination including troubleshooting and problem
We're always looking for exceptional people to bring new ideas, fresh thinking and the motivation
to help shape the electricity system in B.C. It's an exciting time to be a part of our team as we
invest in our system and prepare to meet the challenges of tomorrow.
Our values guide our work. Want to join us?
We are safe.
We are here for our customers.
We are one team.
We include everyone.
We act with integrity and respect.
We are forward thinking.
BC Hydro is an equal opportunity employer.
We include everyone. We welcome applications from anyone, including members of visible
minorities, women, Indigenous peoples, persons with disabilities, persons of minority sexual
orientations and gender identities, and others with the skills and knowledge to productively
engage with diverse communities.
We are also happy to provide reasonable accommodations throughout the selection process and
while working at BC Hydro. If you require support applying online because you are a person with a
disability, please contact us at [email protected]
BC Hydro has a COVID-19 Vaccination Policy that requires employees to have a full series of
COVID-19 vaccine and provide proof of vaccination on request. This Policy is currently suspended
but may resume at BC Hydro's discretion. While the Policy is suspended, all new employees are
required to disclose their vaccination status to BC Hydro.
Flexible work model role definitions
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Our four role types identify the degree of flexibility an employee could have to work from home
based on the type of work they do. The flexibility for an individual job is up to the manager for
each position and the operational requirements. Employees also have the right to work full-time
from the office if they prefer. All of our roles require at least some in-person time.
IBEW/Field – No option to work from home
Resident – Works primarily (4+ days per week) in the office.
Hybrid – May be able to work from home up to 3 days per week.
Remote – Works from home 4+ days per week
HOW TO APPLY
Don't forget to update your Candidate Profile with your current resume and copies of your
certifications. If applicable, include your Trades Qualification. This will ensure we have all the
necessary information to assess your application without any delays.
Date Posted: 2023-01-25 Closing Date: 2023-02-03
