Part Time Team Lead

What we are Made of

At Root you are a part of something bigger than yourself. It’s not a job. Like our brand, it’s a lifestyle. We take our work seriously, but not ourselves. We have a small business feel, with a big business aspiration.

Just like our leather factory, we are rooted in our Canadian heritage, and like our iconic sweats, we create a feeling of comfort that encourages you to be you.

We always try to do the right thing and sweat even the smallest details because we constantly strive to be our best. But no matter what we do, we bring people along with us because we are all better for it!

REPORTS TO: Store Manager

DIRECT REPORTS: Sales Associates

LOCATION: 1227 Government Street, Victoria

WORKING CONDITIONS: Fast-paced, customer service retail environment.

PHYSICAL REQUIREMENTS: Ability to stand and move for long periods of time; be able to lift up to 30lbs.

PRIMARY PURPOSE: The Team Lead links the leadership team and the sales associates by assisting in the operational functions of the store, and motivating the team to exceed goals. Reporting directly to the Store Manager, the Team Lead provides support and coverage to the Store and Assistant Managers in their absence. They model desired selling and customer service behaviours at all times to promote an environment focused on consistent, exceptional and positive in-store experience to customers and employees.

DUTIES AND RESPONSIBILITIES:

1. Demonstrate a customer obsessed selling culture and build brand loyalty through excellent product knowledge;

2. Partner with store management to execute action plans that optimize results and ensure effective execution of all store operational activities;

3. Contributes ideas and solutions to the leadership team that results in increased productivity and improved operations of the store;

4. Assist store management in conducting new associate onboarding and trainings;

5. Coaches associates on customer service fundamentals and provides positive feedback;

6. Assists in resolving customer service matters;

7. Oversees and delegates tasks to team to best maximize efficiency of store operations;

8. Communicates individual and/or team performance feedback to store management;

9. Ensure team receives scheduled breaks and/or meal periods;

10. Creates an open outward communication on the sales floor;

11. Ensure adherence to all company policies, procedures and guidelines;

12. Perform opening and closing procedures, and any inventory duties as directed

JOB SPECIFICATIONS:

1. 1 + years related experience in a retail apparel environment, luxury retail experience is a plus;

2. Proven ability to successfully lead a sales team; viewed as a leader among peers;

3. Proven experience with POS management, daily banking procedures, and submitting timely reports;

4. Strong organization, and problem solving skills;

5. Passion for upholding an exceptional customer experience;

6. Collaborate with others, yet be self-motivated;

7. Available for varied weekly shifts, including weekends, closing and holidays.

This is an exciting opportunity for a motivated individual who is looking to take on a leadership role within our organization. As a Team Leader, you will play a crucial role in ensuring the success of our team and achieving our business objectives. We offer competitive compensation and benefits packages, as well as opportunities for career growth and development.

If you have the necessary skills and experience, we would love to hear from you. Apply now to join our dynamic team!

Job Types: Part-time, Permanent

Salary: From $18.00 per year

Expected hours: 15 – 30 per week

Benefits:

• Casual dress
• Dental care
• Extended health care
• Flexible schedule
• Wellness program

Schedule:

• 8 hour shift
• Evening shift
• Monday to Friday
• Weekends as needed

Supplemental pay types:

• Bonus pay

Experience:

• Retail management: 1 year (preferred)

Work Location: In person