Planner (Workforce)

SAMSIC ASSISTANCE Canada is HIRING – WORKFORCE PLANNER

We are looking for a Workforce Planner (WFP) who will provide direct support to the OfficeManager. The successful candidate will be an energetic, positive, professional, and self-motivated individual who can provide exceptional managerial and administrative support to the management team.

Samsic's story began in 1986. At that time their only business was cleaning, but in 30 years they have expanded their solutions and opened operations internationally to position themselves as a leader in integrated business services. Samsic Airport is present at more than 25 international airports - France, the West Indies, Belgium and Serbia, United States, Canada - and today Samsic's growth is backed by over 110,000 employees.

"Our organization is strong, and our greatest pride is to have the support of the men and women who contribute to our collective success day after day. Together, we will continue to grow and ensure our sustainability, now and into the future.” ~ Groupe Samsic: Leader des services aux entreprises en Europe et dans le mondeThe role of the Workforce Planner (WFP) is to standardize our station’s planning procedures, and to create and implement solutions for our workforce. The WFP will be responsible for any scheduling, planning and/or workforce related duties.

1. Create and plan manpower.

Create a manpower schedule using all the available tools.

a. check flight loads provided by the airlines.

b. identify and track trends and adapt as needed by;

i. identifying busy blocks during the day

ii. identifying increased traffic on specific days of the week

iii. identifying busy periods throughout the year

2. Maintain daily manpower.

Maintain the live schedule daily and update any irregularities or changes.

a. Approve and update any shift trades

b. Update absences or sick calls

c. Assist in covering and finding manpower for any sick calls, terminations, leaves of absence as needed.

3. Monitor and maintain employee retention.

a. Identify areas in need of improvement in regard to staff moral and culture while still enforcing company policies.

b. Improve employees’ work-life balance by taking into consideration employees preferences and day off requests.

4. Improve productivity and quality outputs.

a. Create and implement policies and procedures that will increase productivity and quality.

b. Identify areas of how management can support with better SOPs, trainings and/or coaching.

5. Make recommendations to deliver strategic value through talent.

a. Provide and look for skills that employees have that can help grow our business.

b. Create a career path within the company to aid in employee retention.

6. Forecast staffing supply and demand.

a. Review current and future workforce requirements and identify any gaps.

b. Recommend a business plan to ensure we have skilled employees filling important roles accordingly.

7. Recruit talent and manage training.

a. Assist in the recruitment process of skilled agents, filling role requirements as needed.

b. Arrange and schedule training with the certified trainers.

c. Assist in the development of employee skills through our training program.

8. Administration Duties

a. Have an excellent working knowledge of computers and their programs including OneDrive, Microsoft Office, Teams etc. and be able to create professional forms, documents, presentations, and emails efficiently using these platforms.

Job Type: Part-time

Salary: From $20.00 per hour

Expected hours: 20 – 30 per week

Benefits:

• Company events
• Dental care
• Discounted or free food
• Extended health care
• Flexible schedule
• On-site gym
• On-site parking
• Paid time off
• Store discount
• Vision care

Supplemental pay types:

• Overtime pay

Education:

• Secondary School (preferred)

Experience:

• Office: 1 year (preferred)
• Microsoft Office: 1 year (preferred)
• Schedule management: 1 year (preferred)

Work Location: In person