Receptionist/Admin Assistant

Bayridge Physiotherapy is a privately-owned physiotherapy clinic in the West end of Kingston. Our team includes physiotherapists, massage therapist and pedorthist. We are seeking full-time clinic Receptionist/Administrative assistant to join our team.

The individual we are seeking should be energetic, compassionate, and hardworking. Job responsibilities include:

• Greeting patients and visitors in a friendly and welcoming manner
• Answering telephone calls and responding to email and social media inquiries.
• Booking appointments, checking-in clients upon arrival and keeping waiting room tidy.
• Billing clients including online billing, motor vehicle insurance companies, WSIB and extended health plan providers.
• Liaising with insurance company adjudicators to verify patient coverage.
• Account reconciling and balancing funds at the clinic and following up on overdue payments.
• Regular clinic cleaning strictly following clinic’s COVID-19 policy.
• Administrative functions like filing, photocopying, faxing and ordering supplies.
• Handling all front desk duties with enthusiasm and professionalism at all times.
• Ensuring the smooth running of the clinic operations, inventory tracking and ordering from clinic suppliers.
• Marketing and business development initiatives as needed.

Requirements:

• Qualification: Medical Office diploma or Business administration diploma.
• Strong interpersonal and communication skills
• Proficient in MS word, powerpoint, internet use including email communication and online billing, booking, maintaining social media accounts
• The ability to thrive in a fast-paced environment while keeping multi-tasking and patient service as a top priority
• Excellent organizational skills, attention to detail and problem-solving ability
• A team player with strong willingness to learn
• Customer service background in a healthcare facility is an asset
• Prior experience at a Medical/Dental/Physiotherapy clinic preferred.
• Pay is commensurate with experience.

Please email a cover letter highlighting your strengths and qualifications for the position along with your resume.

Job Types: Full-time, Permanent

Salary: $17.00-$22.00 per hour

Benefits:

• On-site parking

Schedule:

• Monday to Friday

Education:

• Secondary School (preferred)

Experience:

• administrative assistant/receptionist: 1 year (preferred)

Work Location: In person