Receptionist/Administrative Assistant

The Ottawa Centre for Cognitive Therapy is a group of psychologists and psychotherapists that provide cognitive therapy services to clients with a wide variety of psychological concerns. Please refer to our website www.ocbt.ca to get a feel for our practice.

The Ottawa Centre for Cognitive Therapy (OCCT) is seeking a full-time Administrative Assistant.

Please submit a resume AND cover letter to be considered.

Overview

The Ottawa Centre for Cognitive Therapy is looking for an organized and personable Administrative Assistant to serve as the first contact for our clients. The successful candidate will demonstrate excellent time-management and interpersonal skills while managing front-desk reception duties.

Responsibilities

• Scheduling both in-person and remote appointments for a team of 13 clinicians, considering specific scheduling preferences
• Billing and collecting payment from clients
• Corresponding with clients and responding to inquiries in person, by telephone, and by email
• Filing, photocopying, and faxing documents
• Sending appointment reminders and cancellation notices to fill open appointments
• Preparing physician letters and other correspondence
• Other duties as assigned

Qualifications

• Bachelors Degree or diploma in Social Sciences or related discipline
• At least 2 years experience working as an Administrative Assistant, preferably in a psychology office
• Familiarity with ethical principles (i.e. client confidentiality) for psychology, as laid out by the Ontario College of Psychologists
• Experience using a client-based database and managing sensitive information
• Working knowledge of office equipment, such as printers and fax machines

Skill Requirements

The ideal candidate will possess the following skillset:

• Excellent verbal and written communication skills, particularly professional telephone and email etiquette
• Outgoing, warm, and friendly personality
• Ability to de-escalate challenging situations and handle client disputes
• Demonstrated time-management skills and the ability to prioritize tasks in a fast-paced environment
• Strong organizational skills and attention to detail
• Ability to work independently and as part of a team
• Skilled in using office management software (e.g., client database, calendar software) and Mac computers

Position Details

This position is a full-time permanent position, scheduled to be 40 hours per week. The successful candidate will be available to work 11:30am-7:30pm Monday to Thursday, and 10:00am-6:00pm on Friday.

Please submit a resume AND cover letter to be considered.

Job Types: Full-time, Permanent

Salary: $42,000.00 per year

Benefits:

• Flexible schedule
• On-site parking
• Paid time off

Schedule:

• Evening shift
• Monday to Friday

Education:

• Bachelor's Degree (required)

Experience:

• Administrative: 2 years (required)

Work Location: In person

Application deadline: 2023-11-27