Receptionist/Administrative Assistant

Crossroads Christian Communications Inc. is looking for a highly relational, professional, administratively strong, and service-oriented individual to join our dynamic team, representing Crossroads in the full-time permanent position of Receptionist/ Administrative Assistant

This key support position exists to provide friendly and helpful service to all callers, visitors, and Team members. As a front-line representative, this role reflects our values at all times and creates exceptional interactional experiences and excellent first impressions of our organization. As a key member of our office support team, this role provides administrative expertise to the Corporate office, and other departments as required.

About Crossroads www.crossroads.ca

Crossroads is a highly respected organization and is Canada’s leader in providing Christian faith and values media content for people of all ages and provides 24/7 Prayer Line support.

Crossroads Purpose: Revealing the transforming story of Jesus through inspiring and innovative media to anyone, anywhere, anytime.

Areas of Responsibility:

• Provide Administrative assistance to the Corporate Office and other departments as directed by the Corporate Office.
• Welcome and assist visitors with the purpose of their visit.
• Manage the phone system for Crossroads & Yes TV to facilitate the receipt of incoming telephone calls with a courteous, friendly, and professional manner.
• Oversee the ordering of office supplies, including kitchen and cleaning supplies, and keep our stock updated.
• Receive and process all incoming and outgoing mail.
• Facilitate and process all courier requests and deliveries
• Responsible for ensuring the hospitality, kitchen, and common areas of the office are kept tidy and clean throughout the day.
• Coordinate the hospitality-related duties for all internal gatherings, including Board Meetings, special meetings or Donor lunches as directed.
• Support events with various duties, including coordinating food services and assisting with guest services.

Specific Job Duties:

• Provide day-to-day admin assistance, including word processing, accounting, and other various admin duties.
• Answer incoming telephone calls and forward them to the appropriate recipient. Monitor and forward voicemail from the General mailbox.
• Facilitate the transfer of external and internal calls to the person requested or department required.
• Maintain an up-to-date internal telephone extension list and team member photo list.
• Receive guests and assist in directing them to the appropriate person or area.
• Liaison with the building receptionist and notify team members when their guests arrive.
• Receive incoming and outgoing courier packages, directing them to the appropriate person or area.
• Coordinate the assignment of security cards for employees, volunteers, contractors, and board members with the building representative. Maintain an up-to-date listing.
• Assist visitors with Tours of our offices and studios, including the Heritage Wall.
• Order food services for meetings and prepare the setup.
• Other duties as required.

Qualifications and Experience:

• High school graduation diploma, with a post-secondary course in office assistance
• 5 years' experience in front-line reception or customer service position
• Excellent computer skills
• Experience managing phone systems
• Ability to handle sensitive and confidential information with discretion and professionalism
• Effective verbal, written, and interpersonal communication skills
• Multi-tasker with the ability to prioritize

The chosen candidate will have the following attributes:

• People-oriented
• Active listener
• Attention to detail
• Professional manner
• Service oriented
• Organized

Work Environment

• This is an in-office position.
• Our teams enjoy a collaborative work environment, exposure to a wide variety of projects that can help develop practical, in-demand skills, plus the opportunity to make a direct, meaningful impact on both personal and professional growth.
• Faith-based culture.

We offer:

• Competitive benefits program for you and your eligible dependents
• Employee Family Assistance Plan
• Paid time-off benefits, personal, sick days
• Employer matching GRSP contributions

How To Apply:

• Please send your resume and cover letter, which includes an explanation of why you feel you would be a good fit for the role and the organization’s purpose as noted in the About Us section.
• We thank all applicants in advance, but only those selected for an interview opportunity will be contacted.
• Applications internally and externally will be considered.
• Crossroads is an Employment Equity Employer.

Job Types: Full-time, Permanent

Salary: $45,000.00-$46,000.00 per year

Benefits:

• Casual dress
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• RRSP match
• Vision care

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Overtime pay

Experience:

• Administrative: 2 years (required)
• Reception: 2 years (required)

Ability to Commute:

• Burlington, ON (required)

Work Location: In person