Sales and Customer Service Administrator

Sales and Customer Service Administrator

Location: Dundas, Ontario

Web Site Address: www.liburdi.com

Number of Positions: 1

Posting Date: February 2024

Contact Email: resume@liburdi.com

Reference Number: AL02092024

Please quote the above Reference Number in the subject line of your email

Liburdi Turbine Services Inc. is a leader in design and manufacture of specialized automated welding equipment, serving primarily aerospace, gas turbine and medical industries. Liburdi combines expertise in control technology and welding processes to develop unique solutions to challenges presented by these industries.

Our Company has immediate opening for a highly motivated, detail and time-oriented Inside

Sales and Customer Service Coordinator to join our team.

Typical Duties Include (but are not limited to):

• Managing sales order desk (parts and service products)
• Assisting with and validating after sales customer contacts
• Generating quotes using standard templates
• Coordinating invoicing with accounting
• Interacting directly with customers on a day-to-day basis
• Taking orders via email, phone and other methods
• Responding to customer’s needs and questions
• Resolving customer issues and/or concerns
• Providing order and delivery updates and status reports
• Providing inventory status
• Coordinating between customers and inter-company departments
• Assisting with the updating & creating spare parts lists
• Sourcing components based on obsolesce or availability
• Assisting with the completion of customer surveys when requested
• Other duties as required or requested
• Assisting with picking and packing of orders from inventory
• Generate weekly reports on open sales order status for weekly status meeting.
• Maintain inventory stock of common sales order parts

Key Skill Requirements:

• Strong attention to accuracy and detail
• Quick learner, with a willingness to learn new skills
• Ability to work in a fast paced deadline driven environment
• Strong team based approach to daily work
• Skilled at finding resources and independently solving problems
• Professional phone mannerisms
• Superior Customer Service mind set
• Excellent written and verbal communication skills
• Ability to prioritize work effectively
• Ability to work independently

Key Education / Experience Requirements:

• 3-5 years of previous admin or Customer Service experience required
• Intermediate level experience with MS Office required
• Knowledge of Great Plains and CRM software is preferred
• College level Admin / Customer Service education preferred
• Previous experience supporting a sales or Customer Service team an asset
• Previous experience working with nuclear or aerospace industry customers an asset

Application Information:

This role is full-time permanent days. Candidates are required to successfully complete a reference check. Interested candidates are encouraged to forward their resume (please include the reference number in the subject line) to: resume@liburdi.com

Liburdi is an equal opportunity employer. We welcome and encourage applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.

Application Close Date: March 8, 2024