Salon Receptionist/ Salon Assistant

This position is part/full time and is crucial to the day to day success of our salon. We are growing and we are currently looking for an enthusiastic, energetic, and organized coordinator, who loves to create an excellent customer experience for our clients. The Salon Receptionist/ Assistant will have a variety of front desk responsibilities including but not limited to answering inquiries, setting appointments, cashing out clients, rebooking, sales, marketing, assistant to stylist, back up for Shampooing, as well as Cleaning and maintaining cleanliness of salon.

The basic function of Salon Receptionist is to provide support for salon Stylists and Owner.

It is important that you are:

• team focus
• reliable
• trustworthy
• confident
• outgoing and likeable
• personable
• passionate about fashion and beauty trends and enjoy working in a fast paced, spirited environment!
• Available to work evenings, days and weekends
• Computer skills a must
• Able to multitask and strong priority skills

DUTIES AND RESPONSIBILITIES

The duties and responsibilities of the Salon Receptionist/Assistant include, but are not limited to:

• Welcome clients as they arrive in the salon offer drink, give new clients correct form to fill out and provide them with required information. Ensure complete client checkin.
• Maintain knowledge of industry trends and popular hairstyling techniques to keep updated with current fashions
• Take telephone calls and respond to inquiries put forth by callers
• Schedule appointments and ensure that any cancellations or readjustments are taken care of
• Make follow up calls to clients to remind them of their appointments
• Determine which hair stylist will be suitable for a client in question
• Ensure that hair stylists understands what clients want to have done with their hair
• Take and record clients’ contact information in the salon database
• Operate the cash register, take payments for services rendered and issue change and receipts
• Maintain positive work relationships with vendors to ensure that sufficient salon supplies are available
• Handle hair salon supplies and equipment inventory activities
• Accurately explain services to prospects.
• Assist Owner with events per Owner’s direction.
• Assist with salon service area cleanliness including laundry
• Check voicemail
• Check, clean, and stock washroom periodically throughout each day.
• Ensure customer satisfaction. Handle concerns and then bring those issues to the Owner’s attention in private.
• Ensure daily appointment confirmation calls.
• Ensure proper scheduling and assigning of customers to staff.
• opening and closing of salon.
• Make phone calls per Owner’s request.
• Manage inventory of retail products, back bar products, office supplies, and janitorial supplies.
• Receive supplies
• Prepare and present reports as required by Owner.
• Process mail as required.
• Receive and process packages according to procedure.
• Regularly keep up with filing and data entry.
• Screen salespeople and solicitors for Owner and schedule necessary ones.
• Sell and up-sell products and services.
• Verify invoices against packing slips.
• Any other duties and responsibilities that may be assigned by the Owner from time to time.
• End of shift clean up, ensure bookings that have been completed are greyed
• Shampoo and blow dry as needed to assist stylist

Social Media updates and marketing, (facebook, instagram, webpage, youtube)

Handling emails

News letters

Monthly promotions

Must have:

• Computer Knowledge
• Social media savvy (Facebook, Twitter, Instagram, youtube)
• A passion for hair and beauty
• Money handling
• Excellent Customer service skills
• Positive personality
• Team Player

Must be able to: Communicate effectively (verbal and written)

• Maintain professional yet friendly disposition
• Attention to detail
• Time management
• Think creatively

Must be available Tuesdays - Saturdays days and evenings.

Hours range from 20 hours per week up to 30 hour per week.

Experience preferred but not necessary ( will train right candidate)

Job Types: Part-time, Permanent

Salary: $16.55-$18.00 per hour

Expected hours: No less than 20 per week

Benefits:

• On-site parking
• Store discount

Day range:

• Monday to Friday
• Weekends as needed

Shift:

• Afternoon shift
• Day shift
• Evening shift
• Morning shift

Experience:

• customer service: 1 year (preferred)

Work Location: In person