Service Dispatcher

Work setting

• Manufacture
• Private sector

Responsibilities

Tasks

• Ensure accuracy of completed time sheets, payroll and other summaries
• Ensure proper functioning of equipment
• Maintain work records and logs
• Monitor personnel workloads and locations
• Perform general office duties
• Provide customer service
• Assist with maintenance of communications equipment
• Dispatch personnel according to schedules and work orders
• Dispatch personnel as required by emergency situations
• Follow-up on issues with work orders
• Handle wake-up calls
• Keep track of shipments
• Knowledge of cross border dispatching regulations and practices
• Maintain vehicle operator work records
• Operate computer-aided communications and dispatching equipment
• Receive requests for emergency assistance or service
• Record mileage, fuel use, repairs and other expenses
• Schedule assignments and co-ordinate activities of vehicle operators, crews and equipment

Experience and specialization

Computer and technology knowledge

• Word processing software
• Database software
• Electronic mail
• Electronic scheduler
• Operate GPS (Global Positioning System) and other navigation equipment
• Spreadsheet
• Internet
• MS Windows

Equipment and machinery experience

• HVAC

Service experience

• Heating, ventilation and air conditioning (HVAC) system

Additional information

Work conditions and physical capabilities

• Ability to work independently
• Attention to detail
• Fast-paced environment
• Overtime required
• Repetitive tasks
• Tight deadlines
• Work under pressure

Personal suitability

• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Organized
• Reliability
• Team player

Benefits

Health benefits

• Dental plan
• Disability benefits
• Health care plan
• Vision care benefits

Financial benefits

• Group insurance benefits
• Life insurance
• Mileage paid
• Pension plan
• Registered Retirement Savings Plan (RRSP)

Other benefits

• Free parking available
• Learning/training paid by employer