Service Writer

Reporting to: Service Manager

Job Status: Full-time

Location: 12516 184thStreet NW, Edmonton AB T5V 1T4

Shift: Monday to Friday 8:30AM to 5:00PM

Take your career to new heights and join TIP Group, a top equipment service provider in Canada and Europe! Our trailer leasing, rental, maintenance, and repair services, keep transportation and logistics moving smoothly. Our global reach connects industries and economies.

We believe in rewarding our employees for their exceptional skills and dedication. That’s why we offer our employees a range of attractive benefits that set us apart from the rest:

• We provide above average pay rates.
• Paid Vacation and an additional 5 Personal Days.
• Employer paid benefits package that goes beyond the basics, with up to $500 Healthcare Spending Account and EAP Program.
• Pension plan with matching.
• Recognition programs and awards.
• Opportunities for growth and development.

As a Service Writer for our Edmonton branch, you will be responsible for processing third party invoices and proceed to billing (internal or customers). This role will also be responsible for generating and entering work orders, dispatching mobile services and other tasks in facilitating the unit repair and service processes.

Your key responsibilities will be:

• Management of work orders throughout their lifecycle, including daily verification and closure after repairs or service completion.
• Ensure adherence to standard procedures across all work orders (shop, mobile and sublet).
• Coordination of the invoicing process (verify pre-bills, obtain approval, and send for weekly invoicing).
• Support fleet readiness through the active participation in the maintenance of trailer records.
• Update internal systems as required with details including, Out of Service, Physical Characteristics, Trailer Conditions, Condition Ratings, and Tire Depths.
• Under the direction of the Service Manager generate quotations.
• Track and manage communication with various stakeholders.
• Documentation of communication with rentals, customers, parts, and vendors.
• Welcoming of clients and drivers at the service department and notify them promptly upon completion of repairs.

To be successful you’ll need to have the following skills and abilities:

• Good communication skills, both verbal and written.
• Intermediate computer skills.
• Excellent customer service, organizational, and multi-tasking skills.
• Knowledge and experience in transportation industry is an asset

Thank you for your application to TIP Fleet Services Canada Ltd. We are part of the TIP Group of Companies - https://www.tip-group.com/en-ca. All applications will be reviewed carefully by our team. Please note that only candidates selected for an interview will be contacted.

TIP Fleet Services Canada Ltd. supports diversity and we are proud to be an equal opportunity employer. We are committed to creating an accessible and inclusive environment for all employees and applicants. If you require accommodation during the recruitment process, please let us know and we will work with you to meet your needs.

#CAHP

Job Types: Full-time, Permanent

Flexible Language Requirement:

• French not required

Schedule:

• Day shift
• Monday to Friday

Ability to Commute:

• Edmonton, AB T5V 1T4 (required)

Ability to Relocate:

• Edmonton, AB T5V 1T4: Relocate before starting work (required)

Work Location: In person