Service Writer

Overview:
We are seeking a highly motivated and customer-oriented individual to join our team as a Powersports Service Writer. As a Service Writer, you will play a crucial role in providing exceptional customer service and ensuring the smooth operation of our powersports/marine service department. This is an excellent opportunity for individuals with mechanical knowledge and a passion for the powersports/marine industry.

Duties:
- Greet customers and assist them with their service needs
- Listen to customer concerns and accurately document them
- Provide recommendations for necessary repairs and maintenance based on mechanic's assessments
- Upsell additional services or products to enhance the customer's vehicle performance and safety
- Schedule appointments and manage the service department's daily workflow
- Communicate with mechanics to ensure timely completion of repairs
- Provide regular updates to customers regarding the status of their vehicles
- Handle cash transactions, including collecting payments for services rendered
- Maintain accurate records of customer interactions, repairs, and payments

Qualifications:
- Previous experience in a similar role, preferably in a powersports or marine dealership or repair shop
- Strong mechanical knowledge to effectively communicate with mechanics and understand repair recommendations
- Excellent customer service skills with the ability to build rapport and resolve customer concerns
- Sales-oriented mindset with the ability to upsell services and products
- Proficient in cash handling procedures and basic math skills
- Detail-oriented with strong organizational skills to manage appointments and workflow efficiently

Benefits:
- Competitive pay based on experience
- Opportunities for career advancement within our organization

If you are passionate about the powersports/marine industry, have excellent customer service skills, and enjoy working in a fast-paced environment, we encourage you to apply for the position of Service Writer. Join our team today and be part of a dynamic team dedicated to providing exceptional service to our valued customers.

Job Type: Full-time

Salary: $20.00-$30.00 per hour

Expected hours: 40 per week

Benefits:

• Casual dress
• Extended health care
• On-site parking
• Paid time off
• Store discount

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift

Supplemental pay types:

• Overtime pay

Experience:

• service advisor: 1 year (preferred)
• Customer service: 1 year (preferred)

Work Location: In person