Service Writer

High River Autoplex is hiring for a full-time RV Service Writer.

RV Experience Preferred!

Minimum Requirements:

• Excellent customer service skills
• Proficient computer skills
• Ability to work unsupervised
• Must be organized and self-motivated
• Possess strong written and verbal communication skills
• Motivated team player with a strong sense of commitment to the customer
• Have the ability to deal with large volumes of work and be flexible to changing priorities
• Ability to handle stressful situations in a calm and efficient manner
• Ability to read and comprehend policy and procedure
• Excellent verbal and written communication skills
• Strong record of positive Customer Satisfaction results
• High School diploma or equivalent preferred

Job Responsibilities:

• Essential Duties and Responsibilities - Other duties may be assigned at a later date:
• Book Appointments
• Open new work orders, accurately recording customer information and requirements
• Handle incoming phone calls in a professional manner
• Deal with customer requests and questions in a timely and friendly manner
• Keep customers updated as needed regarding ongoing repairs and offer explanations for work required and/or suggested so that customers can make informed decisions
• Inform customers of upcoming repairs/services required
• Confirm that all work and pricing is approved by the customer prior to work being performed
• Monitor activities at service counter including customer contact, parts shipping and receiving
• Complete various clerical duties including photocopying, faxing, sorting/filing, etc.
• Receiving customer payments
• Monitoring our online text messaging service

Company Profile:

• The ideal candidate will have service experience at a RV dealership but other Service Writer experience will be considered. Customer service is our main priority, so remaining professional is always essential.

Contact: Service Manager - Mischele Dickson

Job Types: Full-time, Permanent

Salary: $18.00-$20.00 per hour

Benefits:

• Dental care
• Extended health care
• On-site parking

Schedule:

• Monday to Friday

Experience:

• service advisor: 1 year (preferred)
• Customer service: 1 year (preferred)

Ability to Commute:

• High River, AB T1V 0B3 (required)

Work Location: In person