AddressAbout TLC Solutions
TLC Solutions delivers, deploys and supports modern technology and IT services to businesses, schools, and government organizations.
We distinguish ourselves from other IT service providers by offering complete managed service packages to our clients. We help our clients choose computers and devices that fit their needs, build and manage servers, install and manage networks, and design, develop, and implement cloud solutions that bring value to their organization. We also provide IT management, remote support, and onsite desk-side support services to our clients.
In 1999, TLC Solutions onboarded our first client with a vision of providing managed IT services and communications in British Columbia. We are proud to still serve this client today and, since our inception, we have grown to serve a broad range of businesses throughout BC, Alberta, and California. This growth is built on the same transparency, expertise, and reliability on which we were founded.
United by our core values of Joy, Teamwork, Honesty, Loyalty, and Accountability, TLC is on a journey to help people love technology and deliver Technolojoy!
About the opportunity
Our awesome team has capitalized on the surge in demand for technology that's been occurring in the past few years and has been expanding rapidly. We are looking to bolster our ranks with technically inclined team members who are well-versed in customer service to keep up with the rate at which we are growing.
The role of the Senior Systems Administrator (Projects) is to perform and complete technical project tickets and deliverables. Depending on the size, complexity and nature of the project, you may be required to manage the sequence and schedule of project tasks or be required to work with a Project Coordinator as part of a delivery team. As this is a senior-level role, you may also be required to provide mentorship, direction and assistance to other members of the team and serve as an escalation point for the other Systems Administrators on the Professional Services team
Some common examples of typical projects include the implementation of Microsoft 365 cloud services, the deployment of VoIP phone systems, and the installation and configuration of server and networking hardware.
This position reports to the Director of Technology and the typical hours are Monday to Friday from 8 AM – 5 PM.
ESSENTIAL RESPONSIBILITIES
A Senior Client Systems Administrator, Projects role carries these responsibilities:
- Develop and manage a detailed project schedule
- Follow a statement of work (SOW)
- Manage a project execution plan
- Identify and manage change orders and scope creep
- Complete all assigned project tickets with accurate time-tracking
- Take appropriate technical action to ensure satisfaction and timely resolution
- Ensure that all work is carried out and documented per existing standards and methods
- Conduct onsite service trips as required; some local and out-of-town travel may be required
- Provide progress updates consistently to various stakeholders
- Utilize industry best practices, techniques and standards throughout the project lifecycles
- Continuous self-improvement through workshops, certifications, or job shadows
- Assist TLC Solutions to continue to develop as an innovative IT consulting and management company
- Provide exceptional customer service to all current and prospective clients
- Provide mentorship and guidance to other members of the project delivery and managed services teams, and serve as a point of escalation for other Systems Administrators on the Professional Services team
QUALIFICATIONS AND EXPERIENCE
Consideration for the role is subject to the following qualifications or experience:
- Minimum 5 years of customer service experience
- Effective communication skills – verbal and written
- Positive, solution-oriented mindset, with the ability to work alone or as part of a team
- Minimum 4 years in a tier 2/3 helpdesk position or equivalent experience in supporting and maintaining Windows Server environments
- Degree or technical diploma having a 2-year term within the field of Computer Science, Computer Systems Administration or equivalent from an accredited technical institution
- Microsoft certifications for Windows desktop, server and cloud infrastructure are an asset
- Network stack certifications, such as Cisco, Meraki, HPE Aruba or Palo Alto Networks are an asset
- Experience with server virtualization through Hyper-V or ESXi is required
- Experience with Microsoft 365 cloud platforms is required
- Experience with networking, next-generation security appliances, wired and wireless infrastructure, VoIP and SIP telephony is required
- Strong organizational, communication and comprehension skills
- Proficiency with Microsoft Office platforms, including Word, Excel, Outlook, Visio, and Project is required
- Ability to work as part of a team, and to work collaboratively with business development, account management, project coordination and project delivery roles
- Exceptional ability to develop and maintain positive working relationships within all levels of the organization
- Well-established time-management, organizational and prioritization skills
- Exceptional ability to listen, communicate and collaborate
- Legally allowed to work in Canada
Candidates who are selected will be asked to supply the following:
- Successful completion of a Criminal Background Check
- Clean driving record, driver's abstract and claims history letter
WHAT WE OFFER
- RRSP matching (3%) program
- Social committee/events and a commitment to our People & Culture
- Strong benefits package for all employees working more than 20 hours per week, including critical illness, medical, dental, orthodontics, and more
- Career growth potential as we scale the business
- Professional development support including tuition reimbursement
- Channels to ‘give back' to our local communities
CAREER OPPORTUNITIES
Loyalty is a core value for TLC Solutions. We are always excited to see our team members grow and we fill senior positions through promotion from within.
NEXT STEPS
At TLC, we offer competitive wages, amazing work flexibility, and a strong sense of camaraderie built from a team focused on supporting each other through teamwork. If you want to play a hands-on role in an action-oriented organization then we would love to connect with you.
