Summer Student Program (Administration & Customer Service)

Job Title: Summer Student Program (Administration & Customer Service)

JOB INFORMATION
Requisition ID: 8676
Salary Information: $17.85 - $22.22 per hour
Employment Type: Summer Student
Weekly Hours: 35-40 hours Off Days: Various Shift: Various
Posted On: November 29, 2023
Last Day to Apply: February 11, 2024

The Toronto Transit Commission (TTC) is North America's third largest transit system and has been recognized as one of the top places to work in the GTA. Guided by a forward-thinking strategic plan, the TTC's vision is to be a transit system that makes Toronto proud. The TTC's recruitment efforts are directly aligned to its mission of providing "a reliable, efficient, and integrated bus, streetcar and subway system that draws its high standards of customer care from our rich traditions of safety, service and courtesy."

Summer 2024 Student Program: Administrative & Customer Service

The Toronto Transit Commission is currently accepting Summer Student applications for Summer 2024 fulltime employment. We offer a wide range of entry level and specialty positions in various locations throughout the City of Toronto. Most positions involve working in a unionized environment. Some positions may involve working outdoors, while others may require specific licenses, skillsets and/or work experience.

Eligibility

To be considered for Summer Student employment, you must be:

• Availability to throughout May 6, 2024 to August 23, 2024; students are required to work for the full duration of the term,
• Eligible to work in Canada,
• A full-time student, enrolled in full-time studies (Winter 2024 academic term) at a registered institution

** Please note - You will be asked to provide proof that you meet these requirements.

Recruitment Process

We thank all applicants for their interest, but advise that only those selected for an interview will be contacted. Please note: Successful candidates will be required to undergo a criminal records search prior to commencement of employment (at your own expense).
The Toronto Transit Commission will do education, work, security and reference checks which will be used for employment assessment purposes only. Employment is conditional upon satisfactory reference checks, a criminal record search, and completion of pre-placement health assessment related to the position. If the position is designated Safety-Sensitive under the TTC's Fitness for Duty Policy, you will be required to pass a drug test as part of the certification process.

Positions
Our Administrative and Customer Service category includes a variety of roles that pertain to front line and behind the scenes operational duties that TTC relies on to ensure our customers are well-informed, receive timely and appropriate solutions to any inquires, and ultimately have a smooth experience on their transit journey. By applying to this posting you agree to be considered for the following positions:

• Customer Service Centre Clerk
• Operating Clerk
• Senior Operating Clerk
• Capital Clerk
• Fare Collector

Requirements

Each role has its unique requirements, but all roles include the general requirements listed below:

• Customer service skills: ability to handle customer inquiries, provide solutions and direct any questions to appropriate contacts when and if necessary;
• Interpersonal, oral and written communication skills, and good organizational skills with the ability to meet required deadlines
• Problem Solving: understanding the issues at hand and using TTC resources to provide the most appropriate solutions
• Knowledge of modern office methods, procedures, practices and equipment
• Knowledge of computers and proficiency in computerized applications related to the work (e.g. various databases, word processing, spreadsheets, etc.) and possess good keyboarding skills
• Will be required to successfully complete TTC's in-house training relevant to this position.

Shifts

The TTC operates 24 hours per day, 7 days a week. Therefore, students must be flexible and willing to work shift work, as 80% of the positions available involve working various shifts (morning, afternoon, nights), which may include working weekends and holidays.

The TTC is committed to upholding the values of equity, diversity, anti-racism and inclusion in the delivery of its services and in its workplaces. The TTC is committed to fostering a diverse workforce that is representative of the communities it serves at all levels of the organization, and supports an inclusive environment where diverse employee and community perspectives and experiences bring value to the organization. The TTC encourages applications from all applicants, including members of groups with historical and/or current barriers to equity, including but not limited to, Indigenous, Black and racialized groups, people with disabilities, women and people from the LGBTQ(IA+) community. The TTC values and supports an inclusive and barrier-free recruitment and selection process. Accommodations for applicants are available upon request throughout the recruitment and selection process, including for those who identify as having a disability. Please contact Human Resources - Talent Management at (416) 393-4570. Any information received related to an accommodation will be addressed confidentially.

The TTC's policy prohibits relatives of current TTC employees from being hired, assigned, transferred or promoted into positions, where there is a conflict of interest due to a relationship. Should you be selected for an interview, you will be required to disclose the name, relationship and position of any relative who is a current TTC employee.