Superintendent For Apartment Buildings

Job Description – Superintendent for Apartment Buildings

Company Overview:

The Martin Group is a Kingston based organization with a diverse portfolio including self-storage, high density residential, commercial office, retail, gaming, and entertainment properties. Its Westside Storeys apartment complex in Kingston’s west end offers spacious apartment layouts, attractive common areas, and proximity to neighbourhood amenities. Our goal is to maintain a living space where people boast they “Love Where They Live!”

Job Summary:

The Superintendent lives on site and participates in a collaborative work environment and contributes to the maintenance, security, and safety of the buildings and property. They market the property both in person and over the phone, respond to tenant requests and emergencies, and enforce rules in a professional manner.

Responsibilities/duties (include but are not limited to):

• Communicate in a clear and professional manner to tenants, tenant representatives, fellow staff, and outside contractors (over the phone, in-person, & through email).
• Clean & maintain the common areas (lobbies, elevators, stairwells, hallways, common rooms, fitness rooms, laundry rooms & office space) as well as empty apartments as required.
• Maintain building security: ensure automatic doors close properly, areas are locked as required, instruct tenants not to allow people to tailgate into the building, assess & respond to any unusual activities in and around the buildings, pull camera footage as necessary.
• Accurately complete Incident Reports as necessary.
• Participate in lawn & garden maintenance (lawn cutting, trimming, weeding, sweeping).
• Participate in snow removal (Shoveling, snow blowing, & the coordination of moving vehicles for parking lot plowing).
• Monitor and de-ice walkways as necessary to maintain safety.
• Participate in garbage removal & recycling.
• Market the buildings and property over the telephone & in-person through tours, point out building/property features and identify neighbourhood amenities.
• Explain the Tenant Lease Agreement to new tenants in a clear and concise manner. Explain any rules as they pertain to use of the apartment and common areas including Common & Fitness Rooms. Answer any questions new tenants may have.
• Conduct move-in and move out inspections of apartments.
• Enforce the terms of the agreement & any regulations as necessary.
• Participate in the execution of fire drills.
• Assess & respond to tenant concerns/requests.
• Inspect & respond to existing or potential maintenance issues – communicate as necessary with Superintendent Manager.
• Work with maintenance staff. Participate in light maintenance duties.
• Monitor and work with outside contractors.
• Respond to emergencies.
• Participate in seasonal decorating.

Relationships:

Reports directly to the Superintendent Manager. Works collaboratively with other Superintendents. Interacts closely with the Director of Residential Properties. Works with office staff, construction & maintenance staff, and outside contractors.

Education & Experience:

Minimum high school education, post-secondary diploma ideal.

Experience in:

• Customer Service.
• Building Management.
• Cleaning.
• Light maintenance.

Skills & Qualities:

• Clear & professional communicator (written & verbal).
• Honesty & Integrity.
• Ability to learn new skills.
• Excellent cleaning capability.
• Excellent organizational skills.
• Ability to assess & problem solve.
• Ability to use a lawn mower (ride-on & push), as well as trimmer.
• Ability to shovel snow & operate a snow blower.
• Ability to lift 50 lbs.
• Valid Driver’s Licence.
• Clean Criminal Background Check.

Job Type: Full-time

Salary: From $48,000.00 per year

Flexible Language Requirement:

• French not required

Schedule:

• Monday to Friday
• On call
• Weekends as needed

Work Location: In person