Support Services Manager (food services & EVS) - Healthcare

Aramark Canada is looking for a Support Services Manager who will be responsible for the full operation of foodservices, housekeeping, and resident laundry in a multi service environment that includes Long Term Care, Daily Assisted Living.

Job Responsibilities:

The Support Services Manager is responsible for the food and facilities contract at the site and its financial accountability, and compliance with the standards established by Aramark Healthcare, regulatory agencies and client. Leads departments of all services managed. Establishes and maintains effective working relationship with other departments to provide a unified experience for patients, residents, visitors, and employees. Responsibilities include but are not limited to:

• The Manager plans, administers and directs all unit activities related to food and facilities service, including Aramark and client financial accountability, and compliance with the standards established by Aramark Healthcare, regulatory agencies and client to provide optimal managed services and drive patient and customer satisfaction.
• Establishes and maintains effective working relationships with other departments to provide a unified food service experience for patients, residents, visitors and employees.
• Ensures compliance to food safety, sanitation, and overall workplace safety standards.
• Interacts with Client Management and maintains effective client and customer relations at all levels of client organization, including conducting rounding. Identifies Aramark service expansion opportunities.
• Provides overall direction and manages performance for all Food Service Supervisors and front-line employees, ensuring employee development, engagement and compliance with human resource related policies and standards, including conducting applicable rounding.
• Directs, staffs, and trains food service department regarding food presentation, quality, cost control, and cash handling.
• Develops operational component forecasts and is able to explain variances. Responsible for component's accounting functions.
• Ensures compliance with all contract obligations.
• Performs/delegates monthly Food Safe Audit (Food Safety and Fundamentals)
• Performs/delegates monthly Qualtrics targets
• Performs/delegates monthly Housekeeping Audits (Facility Fit Pro – FFP)
• Performs/delegates monthly Safe Briefs, Safe Observations, JHSC Meetings and Workplace Inspections

Qualifications:

• Bachelor's Degree or Diploma in Food Service & Nutrition Management is preferred.
• Requires 4+year’s progressive experience managing operations with $1 - $2 million financial and operational responsibility for the sites / departments. Multi-service experience would be considered an asset.
• Healthcare Food Service management, Environmental, Facility engineering role in large complex site preferred.
• Familiarity with PIDAC (Provincial Infectious Disease Advisory Committee) is an asset
• Ability to communicate (both verbal and written) effectively with clients, customers of the client and support staff.
• P&L accountability and/or contract-managed service experience is desirable.
• Requires management and leadership skills and the ability to work with confidential employee, client, and Aramark information.

Accommodations for job applicants with disabilities are available upon request.

Job Types: Full-time, Permanent

Salary: From $60,000.00 per year

Benefits:

• Company pension
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• On-site parking
• Paid time off
• RRSP match
• Tuition reimbursement
• Wellness program

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• On call
• Weekends as needed

Work Location: In person