System Administrator Telecomm

Overview

The Telecommunications System Administrator reports to the Manager of Telecommunications and Health Records and is responsible for providing administrative and technical support to the Telecommunications department. This role involves managing and supporting various telecommunications systems, ensuring their efficient functioning, trouble shooting issues as they arise, and collaborating with vendors. Additionally, the administrator will play a key role in overseeing system upgrades, end- user support, developing training materials, and assisting in policy and procedure development related to telecommunications systems.

Education

o Bachelor’s degree in computer science or Telecommunications/Information systems required.
o Knowledge of telecommunications systems and technologies.
o 3- 5 years of system administration and support experience in a health care environment.
o ITIL certification is an asset.

Qualifications

o 3-5 years recent relevant experience in Information Technology, Telecommunications, application management and support, education/training and customer service
o Knowledge of Pbx systems, Call center solutions, PRI’s, T1, SIP’s, QoS and related protocols.
o Knowledge of LAN, VLAN, WAN networks and VOIP, DHCP required.
o Proficient in the use of M365 and Microsoft Office suite
o Demonstrate strong knowledge of operating systems, network protocols and security.
o Analytical and quick problem solving abilities.
o Self-directed with personal motivation to work independently and make appropriate decisions.
o Committed to on-going learning and mastering new technologies
o Excellent interpersonal and communication skills with proven ability to demonstrate tact and diplomacy with diverse groups of stakeholders.
o Effective listening, training and coaching skills.
o Flexible and adaptable, able to manage multiple tasks in a fast paced environment.
o Demonstrated ability to handle confidential data
o All employees of Michael Garron Hospital (MGH), a division of Toronto East Health Network (TEHN) [formerly Toronto East General Hospital (TEGH)] agree to work within the legislated practices of the Occupational Health and Safety Act of Ontario.
o All employees of MGH are responsible to contribute to a transparent culture of patient and staff safety by adhering to and abiding by patient and staff safety policies and procedures set by MGH.
o All employees are accountable for protecting the psychological health and safety of themselves and their co-workers through adherence to MGH's policies and practices.

• Vaccines (COVID-19 and others) are a requirement of the job unless you have an exemption pursuant to the Ontario Human Rights Code.