Address
Form of work
SalaryOverview
Languages
English
Education
- No degree, certificate or diploma
Experience
1 year to less than 2 years
Work setting
- Relocation costs not covered by employer
- Private company, corporation or industry
Responsibilities
Tasks
- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Manage incidents
Supervision
- 1 to 2 people
Experience and specialization
Computer and technology knowledge
- Internet
- Mail server software
- Programming software
- Software development
Area of specialization
- Project management
Additional information
Security and safety
- Bondable
Transportation/travel information
- Own transportation
Work conditions and physical capabilities
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Attention to detail
Personal suitability
- Accurate
- Organized
- Team player
- Ability to multitask
- Time management
- Honesty
Benefits
Health benefits
- Dental plan
- Disability benefits
- Health care plan
- Paramedical services coverage
- Vision care benefits
Financial benefits
- Group insurance benefits
- Registered Retirement Savings Plan (RRSP)
Long term benefits
- Long-term care insurance
Other benefits
- Deferred Profit Sharing Plan (DPSP)
- Free parking available
- Learning/training paid by employer
