Tour Operations Manager

Embrace your passion for hiking, skiing, snowboarding and many other outdoor activities in Banff National Park while pursuing a fulfilling career at Fairmont Chateau Lake Louise. Take a risk, make a change and experience a new adventure while further developing your career. To live and work in a National Park is a once in a lifetime opportunity. Our team is a network of empowered individuals with a strong sense of themselves and the hospitality industry. Work hard, play hard and receive extraordinary benefits including subsidized onsite accommodations, which make saving money very easy to manage. Join our Fairmont family today!

What is in it for you:

• Subsidized staff accommodation provided on-site for full time status employees
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $5/meal)
• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year), Orthodontics (up to $2,500/year), Fertility Drugs and Gender Affirmation (Lifetime maximum of $10,000) for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program - Discounted room rates including 50% off all food & beverage at Fairmont Resorts in Banff, Lake Louise, Jasper & Whistler (subject to availability)
• Comprehensive wellness platform for employee mental health and wellbeing support
• Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, and Spa
• Automatically added to our resort’s Colleague Lifestyle Program which includes access to staff activities and events
• Opportunity to develop your talent and grow within Fairmont Chateau Lake Louise and over 5,000 properties with Accor

A great opportunity waits at Lake Louise. We are searching for a dynamic individual who is passionate about delivering on the promise of excellence in Guest Service.

What you will be doing:

Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following:

• Consistently offers professional, engaging and friendly service
• Assist in the hiring of Tour Operations Agents
• Provide ongoing training of Tour Operations Agents and proper management of training manual
• Maintain the departmental training manual with current information
• Conduct performance appraisals and colleague scheduling for the department
• Providing a liaison between the Front Office and the sales Department
• Review Summer and Winter contracts to put together promotional document for Tour Operations agent to ensure accurate billing
• Maintain strong working relationships with the Sales and reservations Departments.
• Establish and maintain good working relationships between the hotel and tour companies and their representatives
• Ensure accurate billing to Tour companies, complete “No Show” FIT billing and Cancelled tour billing
• Complete tour and FIT audits to ensure accuracy of billing
• Follow up with any unpaid tour and FIT accounts to resolve open folio’s
• Ensure Summer and Winter room contract and promotional rates are accurately loaded in Property Manager
• Attend hotel functions as required e.g. Pre Conference meetings
• Flexible schedule to coincide with Tour/Groups in-house in order to provide leadership and support
• Must be knowledgeable of the crisis and emergency procedures to ensure the safety and well being of guests and colleagues
• Maintain a safe and hazard free working environment
• Adhere to the Hotel’s environmental initiatives

Your skillset includes:

• A minimum of two years Front Office/Guest Services or Tour Services experience required
• Well organized and excellent attention to detail
• Excellent communication skills, both written and verbal as well as good problem-solving abilities
• Knowledge of Property Manager/Opera, MFR, Word and Excel an asset
• Management Degree or Diploma in Hospitality or Tourism an asset

Physical Aspects of Position (include but are not limited to):

• Frequent sitting throughout shift

Visa Requirements: Applicants must be legally eligible to work in Canada.

Our Commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

APPLY TODAY: We encourage you to visit our website to learn more about living and working in Lake Louise! www.lakelouisejobs.com

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

About Fairmont Hotels & Resorts: At Fairmont Hotels & Resort we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That's why you'll find exceptional work opportunities - throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific - as well as industry - leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London's The Savoy, New York's The Plaza, and Shanghai's Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award - winning Green Partnership program. An exciting future awaits!

At Fairmont Chateau Lake Louise, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we are dedicated to providing equal access to opportunities. We welcome applications from all qualified candidates.

If you are contacted by a Recruiter, kindly inform them at any stage of the recruitment process if you will need support or accommodations.

Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: cll.careers@fairmont.com

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

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