Unit Claims Manager - Auto (12 month secondment/contract)

Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you’re bringing this purpose to life alongside a passionate community of experts.  

Feel empowered to learn and grow while being valued for who you are– here, diversity is a strength. You have our commitment to support you in reaching your goals with tools, opportunities, and flexibility. It’s our employee promise. 

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Read on to see how you can shape the future, win as a team, and grow with us.

About the role

We’re looking for a Unit Claims Manager, Auto, to join our growing Customer Service Centre (CSC) team!

This is a 12 month secondment/contract opportunity.
What you’ll do here:

• Provide leadership and manage team operations to achieve Intact’s key business goals
• Select, lead, mentor, manage performance and develop staff
• Act in a consultative and advisory capacity on liability determination, investigation, policy interpretation, settlement negotiation and reserve establishment for claims
• Resolve complex claims related issues and/or escalated problems
• Help us implement initiatives to support meeting our departments goals
• Identify and recommend changes to policies and/or processes to improve business results and maintain competitiveness
• Participate recruitment and hiring of your team

What you bring to the table:

• At least 3 years experience in claims handling
• University degree or any combination of training and experience deemed relevant for the role
• Leadership skills including ability to motivate and coach staff to deliver results
• Strong communication and customer service skills
• Strong technical skills in automobile claims – experience in dealing with legal and regulatory policy interpretation and implementation
• Ongoing commitment to self-development
• Previous claims handling experience in the automobile damage field (preferred) 
• Workforce management and experience in a contact centre environment would be an asset
• Bilingual English and French is considered an asset

This posting expires 4/April/2024 at 11:59pm EST

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What we offer

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a temporary member of our team:

• Inspiring leaders and colleagues who will lift you up and help you grow

• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues

• A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs

• Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities.

• A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

We are an equal opportunity employer

At Intact, we value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Click here to review other important information about the hiring process, including background checks, internal candidates, and eligibility to work in Canada.

If you are an employee of Intact or belairdirect, please apply for this role on Contact People.