Unit Claims Manager - Subrogation

Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you’re bringing this purpose to life alongside a passionate community of experts.  

Feel empowered to learn and grow while being valued for who you are– here, diversity is a strength. You have our commitment to support you in reaching your goals with tools, opportunities, and flexibility. It’s our employee promise. 

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Read on to see how you can shape the future, win as a team, and grow with us.

About the role

We’re looking for a Unit Claims Manager, Subrogation, to join our growing team!

As a Unit Claims Manager, you will manage the day-to-day operations of one of our Subrogation teams in our Mississauga office to achieve essential business goals and meet customer service expectations. You will lead a team of high performing and skilled Subrogation adjusters, who are responsible for the investigation, negotiation, and settlement of property and/or automobile physical damage subrogation claims.

What you'll do here:

• Manages the operations of a Subrogation team to achieve key business goals.  
• Provides leadership to the Unit. This includes: communicating corporate philosophy, vision, and values; motivating staff to participate in Unit objectives; continuously keeping them informed of changes or new directions; and soliciting feedback regarding operations. Identifies and coordinates assignments within the Unit. Provides guidance and feedback regarding performance.  
• Facilitates continuous learning and development. Prepares and discusses yearly performance reviews with unit staff members. Participates in salary administration process for employees in the unit.
• Acts in a consultative and advisory capacity on claims matters and technical issues such as: liability determination, investigation, policyinterpretation, settlement negotiation, and reserve establishment for Subrogation claims. Resolves complex claims related issues and/or escalates problems according to company policies.  Ensures that corporate policies, claims standards, and procedures are followed 
• Maintains effectivecommunication channels with other departments.  Liaises with other claims expertsor management on technical and administrative issues.  
• Attends and participates in legislative/judicial hearings and alternate dispute resolution meetings. Authorizes settlements of claims in accordance with authority limits.  
• Establishes and maintains productive business relationships with vendors, service providers, and legal firms.  Attends to their concerns and issues.  
• Monitors performance to ensure compliance with professional and corporate standards. Remains current with industry trends, technical developments, services, and products.
• Identify improvement needs and recommends changes to policies and/or processes to improve business results and maintain competitiveness.
• Audits staff files and provides feedback and/or training as determined by this exercise. Where required, establishes controls based on audit findings.
• Participates in the development and implementation of business plans for the Unit.  Develops, recommends, and implements management strategies, organizational structure, and process/technology improvement initiatives.

What you bring to the table:

• 5 years P+C claims experience within Subrogation, Property or Casualty, and/or 2 years of leadership experience.
• Proven ability to lead, influence and to motivate and develop staff.
• Leadership skills including ability to motivate and coach team members.
• A sense of urgency in your work while multitasking, prioritizing tasks, and effortlessly shifting priorities.
• The independent ability to manage hybrid employees and drive business results.
• Strong relationship building and communication skills with all internal and external clientele.
• Analytical skills to deal with policy, legal and regulatory interpretation and implementation.

#LI-Hybrid

What we offer

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

• A financial rewards program that recognizes your success

• An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased

• An extensive flex pension and benefits package, with access to virtual healthcare

• Flexible work arrangements

• Possibility to purchase up to 5 extra days off per year

• An annual wellness account that promotes an active and healthy lifestyle

• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues

• A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs

• Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities

• Inspiring leaders and colleagues who will lift you up and help you grow

• A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

We are an equal opportunity employer

At Intact, we value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Click here to review other important information about the hiring process, including background checks, internal candidates, and eligibility to work in Canada.

If you are an employee of Intact or belairdirect, please apply for this role on Contact People.