Veterinary Receptionist Administrative Role (Remote)

VetCircle is looking for an Administrative Coordinator to join our growing team in the Greater Toronto Area!

VetCircle is a company that supports independently-owned veterinary hospitals through its VetCircle Community membership which offers management support, discounted supplies/services/equipment, and affordable wet labs, workshops, and webinars. On top of that, we also provide hands-on in-hospital training and management services through our talented Operations team! Our mission is to provide a 360-degree support system for owners and managers in the Canadian veterinary industry.

Job Overview:
The Administrative Coordinator at VetCircle will play a pivotal role in organizing, planning, communicating and executing services and events for our member practices.

Responsibilities and Duties:

• Organize and automate administrative processes
• Engage in client communication via phone calls, texting, and emails
• Develop marketing strategies, including newsletters, event invitations, and informational collateral
• Create promotional materials for brand awareness
• Develop SOPs, training documents, and resources for members
• Compile individual member purchasing information for quarterly business reviews for each member hospital
• Provide support for the community hotline and equipment procurement services
• Educate independently owned vet hospitals about VetCircle's membership and in-hospital operational services
• Build and maintain relationships with members, gathering feedback for continuous improvement
• Collaborate with COO and Community Director on client communications, wet labs, events, workshops, and webinars
• Secure sponsorships for events to maintain affordable registration fees for members
• Assist in organizing wet labs, workshops, webinars, and conferences, including invitations, registrations, and follow-ups
• Being present at all conferences and events (including evening and weekend events)
• Conduct on-site visits to veterinary hospitals for assessments, meetings and outreach support
• Stay updated on the latest industry technology, services, medicine, and equipment

Qualifications:

• Minimum 2 years of veterinary practice administrative/client care experience
• 2 years in an administrative/client-facing position
• Project management skills with exceptional organizational and planning abilities
• Event planning and execution experience
• Strong communication skills (spoken and written)
• Technology-savvy with a willingness to learn
• Experience in improving administrative and process efficiencies
• Living in the Greater Toronto Area (GTA)

Why Work for Us?

• Traveling role to conferences, events/wet labs (10%)
• Home office flexibility (90%)
• Impactful work with independently owned hospitals
• Exceptional career development plans
• 100% covered extended health benefits
• Starting at $21.50/hour with a bonus plan (full-time salary)
• Paid continuing education opportunities

If this sounds like a dream role for you, submit your resume to have a chat!

Job Type: Full-time

Benefits:

• Dental care
• Disability insurance
• Discounted or free food
• Extended health care
• Life insurance
• Paid time off
• Store discount
• Vision care
• Work from home

Flexible Language Requirement:

• English not required

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay

Experience:

• Administrative: 2 years (required)
• veterinary: 2 years (required)
• Customer service: 2 years (required)

Licence/Certification:

• Driving Licence (required)

Work Location: Remote