Wellness Medical Administrator, On-Call

As a Wellness Medical Administrator, you will greet and coordinate the flow of patients and perform medical administrative tasks. Primary duties include:

• Greet, and check in personnel and candidates for comprehensive occupational annual medical and fitness assessments and optional psychological assessments.
• Triage patient questions and concerns, directing them to the appropriate professionals within or outside of the Wellness Centre.
• Administer various medical forms.
• Send medical referral letters and book appointments with medical specialists.
• Follow up on pending lab results and referrals and maintain a detailed spreadsheet for tracking purposes.
• Track recalls for various testing.
• Coordinate and schedule fitness, medical and psychological assessments for new hires and medical assessments for specialty positions. 
• Ensure patient files are kept confidential, current, organized, and stored with proper retention.
• Compile and compare various statistical information on a monthly and annual basis.
• Inform patients of times for external medical professional appointments and various dietary and prescription restrictions related to upcoming appointments.

• A Medical Office Administrator Diploma and at least 3 years of experience in a medical/health care setting is required.
• Intermediate proficiency in Microsoft Office (Excel, Word, Outlook) and experience with electronic medical software is required.  Experience with Telus PS Suite is preferred.
• An understanding of the regulatory requirements including the Freedom of Information and Protection of Privacy Act (FOIP), Health Information Act (HIA) for secure and confidential patient information.
• Knowledge of medical office procedures, medical terminology and medical accounting/billing, patient scheduling and supporting professional staff in collecting, accessing and transmitting health information.
• Case management knowledge and training will be considered an asset.
• Excellent communication and organization skills with a strong customer focus.
• Ability to problem solve and use good judgement skills to make decisions that require some analysis and interpretation of critical medical information.