Address
SalaryPosting Date:
Posting Number: 63891
Work Location Type: Hybrid
Job Code: 295
Location: Mississauga
Reports to: Elaine Malcolm, Supervisor Adjustments
As Canada’s leading integrated freight, package, and logistics provider, we’ve been helping promises get where they need to be for more than 60 years. How does the magic happen? The journey starts with you. The places we go, the elements we brave, the promises we deliver - it’s all possible because of our people. So, whether you’re looking to build new skills, make an impact in your community, or inspire your team, we go there for you.
- Adjustment agent will provide feedback on how to minimize deduction errors to the client and our internal sales staff to ensure timely invoice payments prior to due date
- Accounts Receivable Adjuster must be able to trouble shoot any issues and make recommendations for resolution. Such resolutions may include customers to move from mailed invoice to Online billing platforms, EDI or emailed invoice formats dependent on the line of business
- The Adjustments Agent must be able to exhaust all efforts to ensure recommendations to minimize the number of requests that come into our Ontario AR inbox for credits.
- Responsible to research, resolve & respond to Customer inquiries, and Billing discrepancies. Also
- Increase collaborating with other departments (Sales, Operations, Collections, Contracts and Payment Processing)alongside external customers, their representatives, and third parties to promote faster problem resolution.
- Complete all Refund Requests and Processes (Refund credits or duplicate payments)
- Issue credits to customers as required. Also responsible to investigate credit issues and perform root cause analysis to alleviate future issues
- Review incoming mail, payment-processing documents, fax messages, and e-mails for resolution.
- Other duties as assigned
Qualifications
- Minimum 3 years Adjustment experience
- Good communication, organizational and problem-solving skills.
- Ability to listen effectively and communicate under difficult circumstances
- Great Analytical, investigative skills in finding root causes and offering resolutions.
- Good understanding of Excel spreadsheets, v-look up, pivot table etc.
- Excellent interpersonal skills, ability to work virtual in a team environment
- Strong networking and communication skills to present issues and or share knowledge with internal and external customers virtually or office environment.
- Proven attention to detail
- Ability to work well under pressure and with reduce Supervision.
- Logistic experience in Accounts Receivables is an asset.
- Knowledge of billing, contracts, claims, debit/credits, and all related areas an asset.
POSTING DETAILS
Location: 530 - Corporate
Working Conditions: Office Environment
Posting Number: 63891
Reports to: Elaine Malcolm, Supervisor Adjustments
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Purolator is an equal opportunity employer committed to diversity and inclusion. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Aboriginal/Indigenous status, or any other factors considered discriminatory. If you require an accommodation during the recruitment process, we will work with you to meet your needs.
We recognize that our employees and their families are key stakeholders. We will only be successful as a business if we provide our employees with a safe and healthy workplace, and we have the right people in the right roles with the support they need to succeed. We hire for attitude and train for skills. To learn more about us and our values, go to www.purolator.com.
At Purolator, every day is an opportunity for our employees to connect with one another and with our customers to help make a positive impact in the communities where we live, work and play.
