Administrative Assistant

Our Administrative Assistant is an important part of our team who provides outstanding administrative support to clients and co-workers. They will need to efficiently provide administrative support and coordinate clinic activity with a friendly, enthusiastic and professional manner.

What you would need to do:

• Ensure friendly, enthusiastic and professional manner with all clients and therapists

• Answer telephone calls, greet clients and visitors upon arrival, and provide excellent customer service for all questions or concerns

• Coordinate a detailed and accurate intake of information on the clients first visit to the clinic

• Provide support to clients in filling intake forms at the clinic to avoid errors and inaccurate information

• Use JaneApp Scheduling system to coordinate scheduling of future appointments for clients with all providers as directed

• Ensuring optimal client care by suggesting additional services or products as indicated, and in the clients best interest

• Collect payment at time of service and follow up on outstanding payments

• Complete accurate clinic billing and follow up on accounts receivable as required

• Produce accurate end of day reports

• Responsible for Booking and Billing for WHSCC, MVA and Private Patients

What you need:

• Excellent communication and interpersonal skills to maintain effective rapport with patients and staff members

• Ability to exercise good judgement, resourceful, strong organisational skills

• Ability to investigate, understand and resolve issues that arise from billing, collections and multiple funding sources

• Remain “cool, calm and collected” in high pressure situations

• Able to adapt to change with clinic operations to continuously learn and strive for excellence

• Self-starter with an ability to work independently and collaboratively in a team environment

• Previous experience in a medical office is considered an asset

Job Types: Full-time, Permanent

Salary: $17.00-$20.00 per hour

Benefits:

• On-site parking

Schedule:

• 8 hour shift
• Day shift

Education:

• Secondary School (preferred)

Experience:

• Administrative experience: 1 year (preferred)

Work Location: In person