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SalaryJOB INFORMATION
Requisition ID: 9111
Number of Vacancies: 1
Department: Human Resources (20000040) - Employee Relations (30000062)
Salary Information: $63,299.60 - $79,060.80
Pay Scale Group: 06SA (CAN/S/H/06SA)
Employment Type: Regular
Weekly Hours: 35 Off Days: Saturdays & Sundays Shift: Day
Posted On: February 27, 2024
Last Day to Apply: March 4, 2024
Requisition ID: 9111
Number of Vacancies: 1
Department: Human Resources (20000040) - Employee Relations (30000062)
Salary Information: $63,299.60 - $79,060.80
Pay Scale Group: 06SA (CAN/S/H/06SA)
Employment Type: Regular
Weekly Hours: 35 Off Days: Saturdays & Sundays Shift: Day
Posted On: February 27, 2024
Last Day to Apply: March 4, 2024
The Toronto Transit Commission (TTC) is North America's third largest transit system and has been recognized as one of the top places to work in the GTA. Guided by a forward-thinking strategic plan, the TTC's vision is to be a transit system that makes Toronto proud. The TTC's recruitment efforts are directly aligned to its mission of providing "a reliable, efficient, and integrated bus, streetcar and subway system that draws its high standards of customer care from our rich traditions of safety, service and courtesy."
Career Opportunity
Provides effective and efficient administrative, secretarial and clerical support to the department/section. The role may also provide back up support to other departmental administrative staff when needed (e.g., during periods of absence).
What You Will Do
- Performing a variety of administrative and clerical duties to support the work of the Employee Relations Section as well as the Director of Employee Relations, including managing the Director’s calendar and schedule
- Assisting section staff with the preparation of grievance and arbitration files by gathering information on existing and past practices and policies
- Coordinating all correspondence, schedules, grievances and invoices for the section
- Updating and maintaining various tracking systems/databases for the preparation of monthly reports and KPIs
- Reporting on grievances
- Responding to telephone inquiries from employees, clients and the union, and directing calls accordingly
- Maintaining the section’s filing system, retrieving information from central files and storage facilities
- Ensuring the confidentiality of documents and information is maintained
- Researching, gathering and assessing relevant information for collective bargaining as required
- Participation in the TTC customer service Ambassador Program
- Responsible for treating passengers and employees with respect and dignity and ensuring the needs of passengers and employees with disabilities are accommodated and/or addressed (within area of responsibility) in accordance with the Ontario Human Rights Code and Related Orders so that they can fully benefit from the TTC as a service-provider and an employer
Skills
Communicate in a variety of mediums
Maintain documentation and historical records
Plan and organize activities / projects to meet section and organizational goals
Use office technology, software and applications
Understand and apply administrative policies, processes, and procedures
What Qualifications Do You Bring?
- A completed University Degree or College Diploma in a related discipline (Human Resources, Labour Relations) and several years of related work experience; or a combination of education, training and experience deemed to be equivalent
- Superior organizational skills and demonstrated initiative in handling changing work priorities and meeting deadlines
- Superior customer service and oral and written communication skills
- Sound knowledge of modern office practices, procedures and equipment
- Understanding of labour relations and employment related processes such as collective bargaining, grievance, mediation and arbitration procedures, and sound knowledge of related TTC policies
- Proficiency in the use of a PC and computer applications relevant to the work including MS Word, Excel, Microsoft Suite, PPIN, etc.
- Demonstrated ability to maintain confidentiality of sensitive information and related documents
- Good research skills as well as knowledge of financial record keeping practices
- Must have or rapidly acquire a comprehensive knowledge of the Ontario Human Rights Code and Related Orders including disability accommodation and accessibility requirements pertaining to passengers and employees
Commitment to EDI
The TTC is committed to upholding the values of equity, diversity, anti-racism and inclusion in the delivery of its services and in its workplaces. The TTC is committed to fostering a diverse workforce that is representative of the communities it serves at all levels of the organization, and supports an inclusive environment where diverse employee and community perspectives and experiences bring value to the organization. The TTC encourages applications from all applicants, including members of groups with historical and/or current barriers to equity, including but not limited to, Indigenous, Black and racialized groups, people with disabilities, women and people from the LGBTQIA+ community. The TTC values and supports an inclusive and barrier-free recruitment and selection process. Accommodations for applicants are available upon request throughout the recruitment and selection process, including for those who identify as having a disability. Please contact Talent Management at (416) 393-4570. Any information received related to an accommodation will be addressed confidentially.
The TTC’s policy prohibits relatives of current TTC employees from being hired, assigned, transferred or promoted into positions, where there is a conflict of interest due to a relationship. Should you be selected for an interview, you will be required to disclose the name, relationship and position of any relative who is a current TTC employee.
We thank all applicants for their interest but advise only those selected for an interview will be contacted.
