Employee Relations General Coordinator

The Employee Relations General Coordinator works with the Employee Relations team, providing expert support, along with the oversight of complex case files.   This role may attending meetings as they escalate with progressive discipline as well as take on tasks to assist the team with productivity. The Employee Relations General Coordinator ensures effective communication amongst the team as well as with other departments.
Tasks & Responsibilities
-Manage a portfolio of case files or matters, as it relates to attendance or perform.
-Monitor, track, investigate and follow-up with all attendance and performance related issues, for a geographic region.  
-Attend investigative meetings with individuals, to ascertain reasons relating to low attendance, including late arrivals and early departures.  Take the appropriate steps, aligned with policy and programs, to improve overall attendance of individuals not meeting minimal requirements.
-Assist in formal meetings, such as employee disciplines and grievances and work closely ER Coordinators and Labor Relations team to ensure we maximize productivity.  
-Hold or assist disciplinary meetings as they escalate through progressive discipline as per the Collective Agreement.  
-Analyze information and evaluate results to determine the best solution.
-Develop and maintain reports pertaining to workforce absenteeism, lates or performance related matters.
-Measure and analyze data on a daily/weekly/monthly basis to ensure targets are being met.
-Create, analyze, and distribute operational performance reporting and key performance indicators to senior leadership.
-Assist in developing of long-term strategic plans and annual operating performance plans to establish outcome goals and define clear program strategies for measuring performance.
-Work with departmental teams to review programs and processes to solve operational performance issues.
-Act as a point of contact to filter enquiries between various departments.
-Provide coaching and feedback to the Workforce team on how they can improve their performance.
-Improve communication throughout the organization.
-Recognize an employee’s efforts and build confidence in their abilities to establish a healthy relationship with the organization.
-Ensure the development is having a positive impact on the workplace performance.
-Help empower and motivate employees to perform at their best.
-Plan and execute assigned special projects.
 
Education & Skills Required
-Post Secondary or equivalent work experience.
-Education in Human Resource Management or related field, asset
-3-5+ years of Human Resources experience
-Knowledge of employment and Human Rights legislations
-Good working level of proficiency and confidence in using Microsoft Office and other desktop applications