Employee Relations Administrator

Job Title: Employee Relations Administrator
Reports to:Director of Business Support Services
Responsible for:Employee Relations and Support for Non-TFW Employees
Job Summary: This role requires an individual who exemplifies the company values of humble, driven, and solutions oriented.
Humble – Employees that are team players and are respectful of others and the job at hand. Great team players lack excessive ego or concerns about status. Humble employees are quick to point out contributions of others and slow to seek attention of their own.
Driven – Employees who are motivated and focused on self improvement. Driven or hungry employees are always looking for more. More things to do, learn, and take responsibility for. They never have to be pushed by a manager to work harder because they are self-motivated and diligent.
Solutions Oriented – Employees who focus on solving, and preventing problems from occurring, not just identifying them. This is equal parts of problems with systems and processes and the common sense that an employee has about people. They are aware, act appropriately, ask good questions, and listen to understand.
The Employee Relations Administrator oversees Employee Relations and support services for both unionized packline staff and non-unionized employees. This position aims to enhance accessibility to HR resources, address employee concerns, and promote a culture of inclusivity and trust.
Role and Accountability:

• Serve as the primary point of contact for both unionized and non-unionized employees regarding HR inquiries, concerns, and support services.
• Enhance accessibility to HR resources and visibility of the HR department for all employees, including packline staff and non-unionized workers.
• Address employee concerns and conflicts promptly and confidentially, promoting open communication and resolution while adhering to collective agreements for unionized staff.
• Collaborate with union representatives and management to identify and implement solutions for workplace challenges and employee grievances among unionized staff.
• Provide guidance and support to employees navigating HR-related matters, including benefits, counseling, and policy interpretation.
• Monitor and document instances of policy non-compliance, escalating issues as necessary for resolution.
• Complete administrative tasks related to Employee Relations, including record-keeping, filing, and reporting as required.
• Monitoring processing employee hours and reporting to payroll; tracking and managing absenteeism and holiday/time off scheduling and requests without impacting production capacity
• Manage employee training through the maintenance of employee records
• Collaborate with other administrative and management staff to address employee-related tasks and initiatives as assigned.
• Serve as the primary point of contact for all departments, employees, including unionized packline staff and non-unionized employees, addressing inquiries, concerns, and providing support while embodying the organization's values.
• Advocate for employees' needs impartially, escalating concerns to management and recommending policies that support a positive work environment across all departments.
• Foster positive relationships with all employees, including unionized packline staff and non-unionized employees, while upholding confidentiality in handling sensitive information.
• Collaborate and assist with screening applicants and hiring processes across all departments, ensuring compliance with procedures and regulations for both unionized and non-unionized roles.
• Lead by example in implementing cultural changes and initiatives based on organizational principles, providing comprehensive administrative support, ensuring regulatory compliance, and fostering transparent communication among all employees.
• Assist in facilitating and championing culture change by effectively communicating the rationale behind changes, providing guidance and support to individuals, and encouraging active participation from all levels of the organization, including unionized and non-unionized staff.
• Attend meetings and represent the business support services perspective, championing initiatives aimed at enhancing organizational efficiency and effectiveness for all employees.
• Actively participate in cross-training initiatives to support Business Support Services team members and ensure all employees, including unionized and non-unionized staff, receive adequate support and resources.
• Regularly communicate with the Director of Business Support Services to proactively identify and address potential issues or bottlenecks, ensuring optimal efficiency and productivity across all departments.
• Embody the company values in actions and decisions to set a precedent for others to follow, promoting a positive and inclusive work culture for all employees.
• Perform other duties as assigned.

Knowledge, Skills and Abilities:

• Strong communication skills, both verbal and written, with the ability to convey information clearly and effectively while understanding the nuances of unionized environments.
• Knowledge of HR laws, regulations, and best practices, with the ability to apply them in Employee Relations contexts.
• Proficiency in MS Office and other relevant software applications for HR administration and documentation.
• Demonstrated ability to manage sensitive and confidential information with discretion and integrity.
• Proven problem-solving skills and ability to resolve conflicts and address employee concerns impartially.
• Flexibility and adaptability to respond to evolving employee needs and organizational priorities.

Education and Experience:

• Business degree or certification in Human Resources or related field preferred.
• High school diploma or equivalent required.
• Demonstrated experience in HR administration or Employee Relations roles, with a focus on fostering positive employee experiences.

Salary 55,000 annually

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