Barista/Human Resources Assistant - New Graduates Welcome

Barista/Human Resources Assistant

Are you passionate about bubble tea businesses?Are you someone who always thrives to grow and accomplish more?If yes, join us today!If not now, when?If not me, who?

Founded in Toronto, Real Fruit Bubble Tea has been committed to making fresh fruit drinks healthy and accessible for anyone to enjoy since 2002. We have 122 locations across Canada and USA. As a rapidly expanding business, we want you to join our team and grow with us, and we can build you up from store manager to regional manager and beyond! There is huge potential for growth, and we welcome anyone who is up to a challenging yet rewarding journey!

Position Description

Reporting to the Store Manager and above, the Barista/Human Resources Assistant is placed within a specific RFBT region, which encompasses a multitude of stores. They will be responsible for working in the store as a Cashier/Barista, recruiting frontline Cashier/Barista partners by screening resumes, scheduling interviews, and onboarding successful candidates. They will be in constant communication with the Regional Manager to identify which stores have staff shortage and coordinate recruitment activities accordingly.

Duties and Responsibilities

• During training period, 80-100% of workload will be preforming in the store as a Cashier/Barista
• Must provide 6 days of open availability and be available to work weekends/holidays
• Provide exceptional customer service; Identifies customer issues and/or complaints and handles them in a professional manner
• Prepares every drink in accordance with Real Fruit's drinks formula and preparation techniques. Tastes all drinks to ensure that they meet Real Fruit's high-quality standards
• Performs daily opening/closing procedures in accordance with Real Fruit's standards
• Maintains the cleanliness of the store
• Develop a recruitment plan for all stores under your region.
• Assess and screen incoming resumes from recruitment sites (e.g. Indeed) to identify potential candidates suitable for the position.
• Conduct in-person or phone interviews and ask appropriate questions to determine suitability.
• Prepare and send all hiring paperwork and information packets to new employees and coordinate with other departmental staff to register them.
• Handle the onboarding process of new RFBT partners.
• Communicate and coordinate with the Regional Manager to determine staffing needs for different store locations.

Ideal Candidate Competencies

• Attitude: proven entrepreneur spirit of working "on-floor" spontaneously, as to motivate and propel the frontline personnel in person and to serve as the role model for co-workers
• Results-Oriented: demonstrates the ability to consistently perform optimal business results by meeting deadlines and achieving pre-determined goals
• Communication: effectively conveys necessary information and ideas in concise and meaningful exchanges through verbal and written communications
• Teamwork/Collaboration: effectively develops healthy relationships with co-workers and encourages idea-sharing that assists to accomplish goals
• Initiative: proactively seeking opportunities to work outside of job scope to assist various business departments and demonstrates the ability to always go beyond what is required to achieve goals
• Personal Adaptability: demonstrates the ability to welcome and embrace changes and effectively adjusts to newly altered environment within the business

Expectation of Successful Candidate

· 1+ years of working experiences within the food industry

· Language proficiency in English, with strong oral and written communication skills

· Strong leadership and interpersonal skills

· Strong multitasking skills and ability to perform tasks effectively under pressure

· Exceptional customer service skills and demonstrate strong communication

· High level of organizational capabilities

· Ability to implement RFBT's policies and procedures effectively

Job Types: Full-time, Permanent

Salary: From $17.00 per hour

Benefits:

• Discounted or free food
• Flexible schedule
• Store discount

Schedule:

• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Weekends as needed

Education:

• Secondary School (preferred)

Experience:

• Food and beverage service: 1 year (required)

Work Location: In person