Contract Manager

Who we’re looking for

Role: Contract Manager (Employment Services Performance Manager)

Program: Employment Ontario

Status: Permanent Full-Time

Location: Work from Home in Ontario, supporting the Peel & York Region

Like WCG, you believe in the power of work to transform lives. As Contract Manager, you’ll be responsible for building effective relationships and supporting your portfolio of providers to achieve great results for our clients and service users.

What you’ll do

• Manage a network of Service Providers, ensuring they provide the highest level of service for clients, and meet and exceed the contractual minimum expectations for performance and service standards
• Identify and address priority areas for performance and quality improvement through regular reviews and Improvement Action Planning
• Take a lead role in community engagement, and integration with existing services.
• Identify priority areas where Service Providers need additional support and capacity building to be addressed through support programs and a range of best practice forums.
• Provide practical advice and support to give a great quality service to the client, and maximize performance opportunities.
• Maintain auditable records of the contract management activities undertaken with Service Providers and provide evidence of adherence to governance and procedures for internal and external audits and accreditations
• Manage revenue, operational and job seeker expenditures to ensure that the financial objectives of the business are met
• Develop and maintain an effective relationship with the WCG Operational Team to ensure that strategies to drive performance improvement and manage underperformance, align with catchment priorities and requirements to meet the needs of the funder and wider social impacts
• Ensure the operation complies with WCG’s policies relation to Information security and Data protection

What you bring

If you have experience in a sector where the client is at the heart of what you do, you have a passion for enabling better lives, and experience of managing relationships, this may be the perfect fit.

• Exceptional relationship management skills
• Performance excellence coaching skills
• An understanding of contract management in the field of Employment Services.
• Must successfully pass a Criminal Record Check
• Flexibility and the ability to work in different locations and travel as required
• A post-secondary degree, or diploma in leadership or business/management, preferred

What we offer

• Competitive salary of $85,000 per year
• Comprehensive and flexible health and dental benefits
• Ongoing learning and development opportunities
• Generous time off policy to encourage work/life balance
• A diverse and inclusive workplace with a track record of high employee engagement and teamwork

For complete job requirements, see the full Job Description here.

Passion and Lived Experience Matter!

If you don’t quite have the above credentials but feel passionate about this role and your ability to do it successfully, please APPLY ANYHOW! Tell us in your application why you believe you would be a great fit. We believe in developing talent and have a wide range of opportunities to support passionate team members as they grow towards their employment goals.

If you have experience in the employment, skills, mental health or community sectors, we’d encourage an application to available roles.

WCG is strengthened by diversity. We are committed to achieving a workplace that is equitable and representative of Canada’s diverse population. We actively work to attract, develop, and retain employees from diverse and equity-deserving backgrounds who have exceptional ability and the desire to make a difference. We continuously strive to support individual needs and differences in a work environment that is built on inclusivity and respect for everyone.

WCG is committed to providing an accessible, barrier free recruitment and selection process. If contacted for an employment opportunity, please advise us if you require accommodation in advance of any part of the recruitment and selection process.

WCGEO