CSR (Customer Service Representative)

Parts Customer Service Representative

Duties:
- Provide exceptional Customer Service by promptly and accurately responding to customer inquiries via phone, email, chat and in person.
- Assist customers with product information, order status, and issue resolution.
- Perform Invoicing, credit and charge accounting on TAMS system.
- Pull and fill orders from Stock, and outsource if necessary
- Maintain a high level of professionalism and empathy in all customer interactions.

Qualifications:
- Excellent communication skills
- Strong ability to analyze customer needs and provide appropriate solutions.
- Proficient in computer systems.
- Strong knowledge of Automotive operating systems and repairs
- Ability to multitask and prioritize tasks effectively. Work independently and as part of a team
- Must be able to work on your feet for 8 hours, lift up to 50lbs and thrive in a fast paced environment

At our company, we value our employees and offer a competitive salary and opportunities for career growth. Join our team of dedicated professionals who are committed to providing exceptional Customer Service.

Please note that only qualified candidates will be contacted for an interview. Thank you for considering this opportunity.

Job Type: Full-time

Salary: $17.00-$20.00 per hour

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekends as needed

Supplemental pay types:

• Bonus pay

Education:

• Secondary School (preferred)

Experience:

• Automotive repair: 1 year (preferred)
• Customer service: 1 year (preferred)

Ability to Commute:

• Espanola, ON P5E 1E4 (required)

Ability to Relocate:

• Espanola, ON P5E 1E4: Relocate before starting work (preferred)

Work Location: In person